Customer Strategy Lead - GCC

Haleon • Durham, NC

2d • $137,185 - $188,630 • Hybrid

About The Position

Customer Strategy Lead - GCC will lead U.S. customer strategy and end-to-end engagement for Growth – Cross Category platforms, including GLP-1, Medicare Advantage OTC, Soccer, Women’s Wellness, Kids’ Health, and future growth platforms. Convert platform strategies into retailer priorities, commercial plans, and measurable omnichannel execution. Serve as GCC’s single Customer Strategy & Planning interface with Sales and bring one aligned, brand-agnostic voice to customers.

Requirements

• 8+ years in CPG customer or sales strategy, category/insights, shopper marketing, omnichannel activation, or a related field.
• Proven ability to turn portfolio strategies into customer plans, retailer narratives, and executable activation.
• Expertise in segmentation, engagement planning, commercial planning, and performance measurement.
• Success leading cross-functional work in a matrix and influencing senior internal and customer stakeholders.
• Ability to lead through ambiguity and influence through leadership, with the entrepreneurship, resilience, executive presence, and accountability to turn strategy into action and develop others.

Nice To Haves

• Customer strategy or activation experience with Walmart, Amazon, and/or Costco.
• Fluency in digital commerce, omnichannel activation, retail media, and digital shelf.
• Experience scaling multi-brand, cross-category platforms or pilots; consumer health familiarity is a plus.
• Bachelor’s degree required; advanced degree or relevant leadership development is a plus.

Responsibilities

• Own GCC customer segmentation and growth plans, defining priority retailers, customer roles, and growth targets.
• Lead end-to-end engagement plans linking platform strategy, retailer needs, commercial milestones, and senior sponsorship.
• Convert GCC strategies into retailer plans, omnichannel activation, and category-growth stories, mobilizing the right brands and capabilities.
• Serve as GCC’s single Sales interface and coordinate Marketing, Category/Insights, Shopper, Analytics, and Finance.
• Prioritize where and how proven executions scale across priority customers while enabling targeted tests that address clear learning needs.
• Set KPIs and measure the incrementality of GCC activation above the base business, using results to guide enterprise-wide investment and scaling decisions.
• Partner with the GCC team, lead one direct report, and model pace, resilience, and accountability.

Benefits

• Competitive pay
• Generous 401(k) plan
• Tuition reimbursement
• Time off programs
• 6 months paid parental leave
• Healthcare programs where the company pays for the majority of your medical coverage for you and your family
• Discretionary bonus based on the achievement of key business performance
• Other incentive/recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior