Customer Solutions Specialist (Accounting, Tax, Bookkeeping)
Foundever•Morristown, TN
•Onsite
About The Position
Foundever is hiring Account Resolution Specialists! As part of our Contact Center Support Team, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll. Experience with basic financial concepts related to bookkeeping and accounting is a plus! This position is onsite in Morristown, TN.
Requirements
- Experience with QuickBooks Online required, QuickBooks Online Accountant a plus
- Proven experience in the customer service industry, preferably with involvement of an advisory role
- Exceptional verbal and written communication skills
- Ability to learn new products and quickly adapt to new features/updates
- Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101
Nice To Haves
- Certified in QuickBooks ProAdvisor
Responsibilities
- Support the QuickBooks Online Accountant customers to manage their clients’ QuickBooks accounts through inbound phone calls
- Provide a white-glove customer service experience to premium customers
- Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
- Demonstrate critical thinking and problem-solving skills through complex issues
- Stay knowledgeable and updated on the newest versions QuickBooks and associated products
- Collaborate with peers and partners to ensure the best customer and employee experience
Benefits
- medical
- dental
- vision
- life insurance
- 401K retirement plan with company match
- Employee discounts
- Referral bonuses
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
