Customer Solutions Specialist (Accounting, Tax, Bookkeeping)

Foundever®•Wise, VA

5d•Onsite

About The Position

Foundever is hiring Account Resolution Specialists! As part of our Contact Center Support Team, you will deliver exceptional, personalized support on accounting and tax platforms by guiding customers through QuickBooks features like invoicing, bookkeeping, account setup, and payroll! Experience with basic financial concepts related to bookkeeping and accounting is a plus! This position is onsite in Wise, VA. Our address is 10431 Pinnacle Dr, Wise, VA 24293.

Requirements

Experience with QuickBooks Online required, QuickBooks Online Accountant a plus
Proven experience in the customer service industry, preferably with involvement of an advisory role
Exceptional verbal and written communication skills
Ability to learn new products and quickly adapt to new features/updates
Experience with or interest in basic financial concepts related to bookkeeping/payroll/Accounting 101

Nice To Haves

Certified in QuickBooks ProAdvisor (preferred)

Responsibilities

Support the QuickBooks Online Accountant customers to manage their clients’ QuickBooks accounts through inbound phone calls
Provide a white-glove customer service experience to premium customers
Guide customers through QuickBooks features including invoicing, bookkeeping, account setup, payroll, and more
Demonstrate critical thinking and problem-solving skills through complex issues
Stay knowledgeable and updated on the newest versions QuickBooks and associated products
Collaborate with peers and partners to ensure the best customer and employee experience