Customer Solutions Specialist- HVAC (Hybrid Work Schedule)

Parts Town•Fort Wayne, IN

5d•Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town is looking for passionate people with fresh ideas from different backgrounds. They are proud of their growth and innovation, recognized on the Inc. 5000 list for 15 years and the Crain’s Fast 50 list ten times. They have also been voted a Chicago Tribune Top Workplace for the last four years. The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. This role is part of a team that provides top-notch customer service, upholding Parts Town’s high-quality standards and exceeding customer expectations. Stellar communication skills and strong attention to detail are a must.

Requirements

At least 1 year of experience in a face-to-face or over-the-phone customer service role.
Stellar organizational skills, multi-tasking skills, and computer skills.
Ability to take a high volume of in-depth calls while maintaining a friendly and helpful demeanor.
Proficiency in MS Office.
A quality, high-speed internet connection at home.
A genuine positive, outgoing, team-spirited, one-for-all personality.
All-star communicator and proficient in English (both written and verbal).

Nice To Haves

Bilingual proficiency.

Responsibilities

Handle a high volume of inbound customer interactions each day (approximately 50-70 phone calls/day and a steady flow of emails), while consistently delivering an exceptional customer experience from start to finish.
Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs.