Customer Service/Support Services Representative - FT - Hybrid Work Schedule

1st Financial Bank USA • Dakota Dunes, SD

8d • Hybrid

About The Position

Join 1st Financial Bank USA’s upcoming Customer Service training class and build a career supporting credit card customers nationwide. This position offers a hybrid opportunity: After training, this position offers the opportunity to work two days in the office and three days remotely. As a 1FBUSA Customer Service Representative you will deliver exceptional customer assistance to our credit card customers via telephone inquiries ensuring complete customer satisfaction and request resolution. Qualified candidates must have customer service experience as well as excellent communication, writing and computer skills, a commitment to exceeding customer expectations, and have the ability to multi-task. Prior experience in an inbound call center environment is desirable.

Requirements

• Excellent customer service skills
• Effective verbal and written communication skills
• Proficiency in Microsoft Windows Operating Systems & Tools
• Analytical and basic math skills
• Attention to detail and accuracy
• High School Diploma or equivalent required
• Prior experience in a customer service role

Nice To Haves

• Prior experience in an inbound call center environment is desirable.

Responsibilities

• Respond accurately and in a timely manner to Card Members via telephone inquiries, web messages and written correspondence.
• Meet established performance metrics including attendance, quality scores and productivity measurements.
• Communicate customer feedback to management as appropriate.
• Verify and update all Card Member contact information.
• Research account historical data to complete customer inquiry.

Benefits

• Comprehensive and affordable medical, RX, dental, vision, live and disability coverage
• 25-day annualized paid time off
• Health Savings Account with annual company contribution up to $1,000
• Dependent Care Spending Account with annual company contribution up to $1,200
• 401(k) with annual company matching contribution up to $2,500
• Annual tuition reimbursement up to $2,500

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED