Customer Solutions Specialist: 2nd Shift (Hybrid Work Schedule)

Parts Town•Fort Wayne, IN

9d•Hybrid

About The Position

As the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, Parts Town likes to do things a little differently. They are looking for passionate people with fresh ideas from different backgrounds. The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!

Requirements

At least 1 year of experience in a face to face or over the phone customer service role
Stellar organizational skills, multi-tasking skills, and computer skills
Ability to take a high volume of in-depth calls while maintaining a friendly and helpful demeanor
Proficiency in MS Office
A quality, high speed internet connection at home
Genuine positive, outgoing, team spirited, one-for-all personality
All-star communicator and proficient in English (both written and verbal)
Can work a schedule of M-F 12pm- 9pm (EST) with flexibility to adjust to different hours as needed
First 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)

Nice To Haves

Bilingual

Responsibilities

Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs