Customer Solutions Specialist- Institutions

Parts Town • Fort Wayne, IN

12d • Hybrid

About The Position

The Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town’s high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must! Our team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it’s a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you’re nerdy about sports, comic books, cats or baking we can’t wait to get to know you! At Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated.

Requirements

• At least 1 year of experience in a face to face or over the phone customer service role
• Stellar organizational skills, multi-tasking skills, and computer skills
• Ability to take a high volume of in-depth calls while maintaining a friendly and helpful demeanor
• Proficiency in MS Office
• A quality, high speed internet connection at home
• Genuine positive, outgoing, team spirited, one-for-all personality
• All-star communicator and proficient in English (both written and verbal)
• Ability to work a schedule of M-F 10:00 AM – 7:00 PM (EST) with flexibility to adjust to different hours as needed
• First 3 weeks of training will be a schedule of M-F 10:00 AM - 7:00 PM (EST)

Nice To Haves

• Bilingual

Responsibilities

• Handle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish
• Process customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.
• Effectively collaborate with customers, manufacturers, and internal departments regarding the customer’s needs

Benefits

• Quarterly profit-sharing bonus
• Team member appreciation events and recognition programs
• Volunteer opportunities
• Monthly IT stipend
• Casual dress code
• On-demand pay options
• Health insurance
• 401k/401k match
• Employee assistance programs
• Time away (paid time off, paid sick time off, paid holidays)
• Paid parental leave
• Professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed