Customer Solutions Specialist

Linde • Cahokia, IL

15h • Hybrid

About The Position

The Customer Solutions Specialist will maintain ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues. This role involves processing sales orders and changes, confirming shipment/delivery dates, and handling cancellations. The specialist will provide specialty gas/supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team. They will utilize business software systems to retrieve customer information, verify inventory levels, and process orders. Additionally, the role requires verifying customer credit status, completing paperwork for issuing credits or debits, providing quotes and assistance to sales force and management within set parameters, and suggesting additional or alternative products and services to meet customer needs while following pricing guidelines. Building and maintaining effective working relationships with all internal Linde customers and meeting call center performance metrics are key aspects of this position.

Requirements

• High school diploma; college or equivalent experience preferred.
• Minimum of 2 – 4 years of customer service or in-store sales experience.
• Prior industry experience with knowledge of company products such as hardgoods, welding supplies, industrial gas, specialty gas, and medical gas is required.
• Hands-on experience in Specialty Gas/Hydrocarbon industries is required.
• Strong computer skills, including proficiency in Microsoft applications and Lotus Notes are essential for this role.
• Excellent verbal and written communication skills.
• Ability to work independently and be self-motivated.
• Ability to work flexible hours.

Responsibilities

• Maintain ongoing relationships with regional customers and sales staff by handling calls, correcting order issues, processing orders, and resolving product or service issues.
• Process sales orders and changes, confirm shipment/delivery dates, and handle cancellations.
• Provide specialty gas/supplies sales and support to customers, Customer Solutions Specialists, and the outside sales team.
• Use business software systems to retrieve customer information, verify inventory levels, and process orders.
• Verify customer credit status and complete paperwork for issuing credits or debits.
• Provide quotes and assistance to sales force and management within set parameters.
• Suggest additional or alternative products and services to meet customer needs, following pricing guidelines.
• Build and maintain effective working relationships with all internal Linde customers, meeting call center performance metrics.

Benefits

• Competitive compensation
• Outstanding benefits package
• Health insurance
• Dental insurance
• Disability insurance
• Life insurance
• Paid holidays
• Vacation
• Employee discount program
• Opportunities for educational and professional growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED