Parts Service Dispatch

AtWork•Las Vegas, NV

17d•Onsite

About The Position

We are seeking a Customer Solutions Specialist – Parts & Service Dispatch to join a fast-paced customer service team. This position is responsible for providing excellent customer support, processing parts and service requests, coordinating service calls, and ensuring customer issues are handled accurately and efficiently. The ideal candidate is highly organized, professional, detail-oriented, and comfortable managing multiple priorities while communicating with customers, technicians, and internal departments.

Requirements

High school diploma or equivalent required
Proficiency with Microsoft Outlook, Word, and Excel.
Strong computer and data-entry skills.
Excellent verbal and written communication skills.
Strong organizational and time-management abilities.
Ability to research problems, identify solutions, and properly escalate issues when necessary.
Ability to learn new software and systems quickly.
Strong attention to detail and commitment to accuracy.
Ability to work independently while also contributing to a team environment.

Nice To Haves

additional education or technical training preferred
3+ years of experience in customer service, parts support, dispatch, technical help desk, or a related role preferred
Previous experience working with ERP, CRM, order management, or service ticketing systems strongly preferred

Responsibilities

Respond to incoming customer calls, emails, and service requests in a professional and timely manner.
Provide excellent customer service while answering questions and assisting with parts and service-related needs.
Process parts orders, quotes, returns, and service requests using internal ERP/CRM systems.
Dispatch service requests to field service technicians and coordinate service scheduling.
Create, update, track, and close service tickets accurately.
Research parts availability, order status, inventory, and customer inquiries.
Communicate with customers, technicians, vendors, and internal departments regarding service and parts requests.
Escalate urgent or complex customer issues to the appropriate department or supervisor.
Maintain accurate documentation of customer interactions, orders, service requests, and resolutions.
Ensure orders and service tickets are completed within established deadlines.
Prepare and share daily reports as required.
Assist with creating FAQs, instructions, and other customer support documentation.
Maintain positive working relationships with customers and internal teams.
Handle customer concerns with professionalism, diplomacy, and tact.
Perform additional duties as assigned.