Customer Solutions & Sales Manager

Two Harbors Machine Shop, Inc / SERCO Loaders • Two Harbors, MN

1d

About The Position

Serco Loaders is seeking a motivated internal candidate to step into a key leadership role overseeing our inside customer-facing functions. This position is responsible for leading the teams that handle inside sales, applications engineering, service and warranty coordination, and parts sales — the core of what keeps our customers coming back. This is a meaningful opportunity for someone ready to lead, build, and grow. For the right person, this role has the potential to expand significantly as the company continues to develop — we are looking for someone who sees that potential and is motivated by it.

Requirements

• Demonstrated leadership ability with a positive, energizing presence — someone who lifts the people around them and earns trust through action.
• Proven track record of results: sets goals, pursues them with urgency, and holds themselves and their team accountable.
• Thrives on challenges and sees problems as opportunities — energized by complexity, not slowed by it.
• Agile and adaptable — able to shift priorities quickly, lead through change, and bring others along.
• Driven to build a culture of customer focus, where every interaction and decision starts with the customer in mind.
• Experience in parts, technical support, inside sales, or a related customer-facing role.
• Understanding of hydraulic, mechanical, and electrical systems as applied to heavy equipment.
• Strong communication skills — clear, honest, and effective with both customers and internal teams.
• Competitive mindset with a genuine desire to win for the company, the team, and the customer.

Nice To Haves

• Deep knowledge of Serco loaders, from legacy models through current production, is strongly preferred.

Responsibilities

• Directly lead and develop the Inside Sales, Applications Engineering, Service & Warranty, and Parts Sales functions, setting clear expectations, supporting your team's growth, and driving a culture of accountability and customer focus.
• Ensure the team handles inbound inquiries, qualifies leads, and supports the full sales process effectively, with a consistent focus on identifying upgrade and add-on opportunities.
• Guide the team in providing expert technical guidance on loader selection, configuration, and compatibility across legacy and current Serco models.
• Oversee resolution of service-related issues and warranty claims, ensuring customers experience timely, professional, and effective support.
• Drive parts revenue by ensuring the team delivers accurate, knowledgeable, and responsive support to customers.
• Champion a customer-first culture across all functions, building and maintaining long-term, trust-based relationships with customers across the U.S. and internationally.
• Partner closely with Engineering, Operations, and Service teams to ensure alignment and continuous improvement in how we serve our customers.
• Identify opportunities to improve processes, challenge the status quo constructively, and drive meaningful change that strengthens the business.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed