Customer Solutions Manager

Verisoul•Austin, TX

2d•Onsite

About The Position

Verisoul stops fake accounts and fraud in the era of AI. We distinguish real humans from bots and bad actors for high-growth companies like Clay, Augment Code, and Morning Consult. The Customer Solutions Manager owns the technical success of Verisoul’s customers, acting as the bridge between the product and the customer. This role is responsible for pilots, integrations, support, and ongoing account success, operating with extreme ownership and accountability for customer success from start to finish.

Requirements

4+ years of experience across solutions engineering, sales engineering, product, technical customer success, support, or account management.
Code literacy with the ability to read and write code in Python or JavaScript and debug customer integrations.
Ownership mindset: Identify problems and then solve them.
Strong communication skills, with the ability to explain complex technical concepts clearly.
Data fluency, including comfort using SQL or Excel.

Responsibilities

Run Pilot Integrations: Own customer pilots from start to finish, including writing code snippets, configuring dashboards, and ensuring correct integration implementation.
Prove Value with Data: Analyze pilot and production data to demonstrate Verisoul’s impact.
Own Technical Customer Support: Serve as the first line of technical support, responding quickly to customer questions and resolving integration or product issues.
Manage Customer Accounts: Own customer relationships post-integration.
Drive Product Improvements: Identify customer challenges and translate them into product improvements.
Build and Deploy AI Automation: Automate customer support, analytics, and operational workflows using AI agents.