Customer Solutions Project Analyst

Ampcus Inc. • White Plains, NY

10d • Onsite

About The Position

Ampcus Inc. is seeking a highly motivated Customer Solutions Project Analyst to support the day-to-day operations of the Streetlight Maintenance Program. This role involves close collaboration with local government customers and contracted maintenance vendors to ensure efficient identification, repair, documentation, and billing of streetlight issues. The Project Analyst will also contribute to data analytics, process improvement initiatives, and the development of visual aids like dashboards.

Requirements

• Strong project management skills.
• Ability to effectively coordinate with customers and vendors to meet contractual obligations.
• Strong customer relationship skills.
• Ability to handle occasional emergency calls from customers.
• Excellent time management and organizational skills.
• Ability to adapt to shifting priorities, demands, and timelines to meet objectives and deadlines.
• Strong written and verbal communication skills.
• Ability to learn new systems and technologies.
• Ability to clearly communicate programs, offerings, and processes to internal and external stakeholders.
• Strong data analytic skills and methodologies to extract insights, identify trends, and support data-driven decision making.
• Ability to think strategically, to proactively understand customer needs, and to provide solutions to overcome obstacles.
• Proficiency in Microsoft Office including Word, Excel and PowerPoint.
• 4-year degree is required.

Nice To Haves

• Experience utilizing automation tools and AI-Driven solutions to optimize workflows and enhance operational efficiency is preferred.
• Energy services, energy efficiency, and/or utility knowledge and experience is preferred.
• Experience working with municipalities is preferred.
• Bachelor’s degree in engineering, business administration or related discipline or equivalent experience is preferred.

Responsibilities

• Operate multiple web-based street lighting maintenance databases for customer LED street lighting systems.
• Monitor street lighting systems and work management platforms to ensure issues are repaired and logged appropriately.
• Manage contracts and invoices for customers and vendors.
• Generate customer repair estimates and update customer reports on outages, repairs, and emergency response events.
• Identify, develop, and implement process improvements to enhance efficiency, reduce costs, and streamline workflows.
• Support Business Development and Project Implementation teams by attending board meetings and hosting educational workshops/webinars for customers.
• Attend and facilitate project kickoff and closeout meetings to transition customers from implementation to maintenance phases.
• Flag and escalate customer concerns, maintenance delays, or other issues.
• Propose and obtain buy-in on options to resolve issues and communicate these options to customers.
• Identify and pursue process improvement opportunities, such as automation or streamlining.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level