Customer Solutions Manager, Automotive & Manufacturing

Amazon • Detroit, MI

5d • Hybrid

About The Position

As a Customer Solutions Manager in the Automotive & Manufacturing Business Unit, you drive challenging customer engagements with measurable impact on specific business outcomes within multiple global automotive OEMs. You operate in complex or undefined environments with growing strategic perspective and minimal guidance, applying established strategies to create clarity and earn trust. You build relationships with key project-level stakeholders, influencing adoption decisions, and building alignment across teams while gaining exposure to senior decision makers. You are trusted to make technical and business decisions despite incomplete information, managing ambiguity with good judgment and escalating when needed.

You lead customer initiatives with challenging business objectives and technical requirements for specific workloads, managing multiple streams of work and negotiating resources as needed. You drive customer value realization and support transformation objectives, building business cases and ensuring adoption leads to measurable outcomes such as efficiency gains, cost savings, or growth. You implement governance to maintain alignment, manage risks through effective escalation, and provide customer feedback that informs incremental improvements to AWS services.

You use technical expertise to solve challenges within customer engagements, applying your knowledge to guide implementations and make informed decisions that support business priorities. You translate technical and business requirements into comprehensive adoption roadmaps that align with business objectives, ensuring solutions deliver measurable value. You communicate effectively with management and cross-functional external and internal stakeholders at the project and operational level, presenting to senior managers and delivering clear, concise messages both verbally and in writing.

You identify and implement improvements to customer-facing and internal mechanisms, streamlining execution by reducing adoption friction (people and processes) and eliminating non-differentiated work. You leverage emerging technologies to automate repetitive tasks and identify risks, building mechanisms that accelerate value realization within the team.

Requirements

• 5+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 5+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion
• Experience working in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs
• Experience in customer-facing roles

Nice To Haves

• AWS or other cloud certification
• Knowledge of the software development/engineering lifecycle from conception to delivery or IT lifecycle
• Experience coordinating between project teams and customers to meet unique customer requirements

Responsibilities

• Lead and deliver on complex customer initiatives independently, moving beyond well-defined situations to operate effectively with incomplete information, using solid technical expertise and judgment to make decisions and escalate when needed.
• Demonstrate execution maturity by owning customer end-end initiatives, anticipating challenges, and mitigating technical and business risks beyond just following established plans
• Translate technical and business requirements into adoption roadmaps and educate customers on products, services, features, benefits, and trade-offs.
• Collaborate across multiple internal teams, showing influence beyond immediate teammates and contributing to alignment across the accounts to which you are assigned.
• Provide peer mentoring, sharing knowledge, and helping others navigate challenges
• Leverage Artificial Intelligence to identify improvements within mechanisms, reduce friction, and proactively solve recurring problems.
• Build credibility with initiative-level technical and business stakeholders and interact with senior customer contacts.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior