Customer Solutions Lead

GREENLINK ENERGY SOLUTIONS INC • Rockford, IL

9d • Onsite

About The Position

This role sits at the intersection of customer experience, technical problem-solving, and operational execution across the full lifecycle: Pre-install (expectation setting, technical clarity), Installation (real-time support and issue resolution), Post-install (performance, troubleshooting, education), and Orphaned systems (customers needing support without prior install relationships). You will serve as the primary technical and customer-facing problem solver, ensuring that issues are resolved quickly, communication is clear, and solutions align with Greenlink’s standards. This is not a traditional customer service role. It requires technical fluency, ownership mindset, and the ability to navigate ambiguity across teams and project stages. Greenlink Energy Solutions develops and delivers commercial clean energy solutions designed for performance, reliability, and long-term value. We partner with businesses to implement solar, energy storage, HVAC upgrades, and energy optimization systems that reduce costs and improve operational efficiency. Our approach goes beyond installation—we act as a long-term partner focused on ensuring systems perform as expected over time. As we continue to grow, we are building a strong, scalable platform and are looking for team members who are organized, dependable, and ready to contribute to a fast-paced, team-oriented environment.

Requirements

• Experience working with solar, electrical, or energy systems (installation, service, or technical support)
• Strong troubleshooting and diagnostic skills
• Excellent communication skills with the ability to simplify complex technical concepts
• Proven ability to manage multiple issues across different project stages
• Close attention to detail and strong follow-through
• Demonstrated daily proficiency with AI tools (e.g., ChatGPT, Claude, or similar) to enhance productivity, communication, and problem-solving

Nice To Haves

• Experience with solar monitoring platforms (Enphase, SolarEdge, etc.)
• Field service or technical support experience
• Familiarity with NEC and electrical safety standards
• Exposure to broader building systems (HVAC, envelope, or energy efficiency concepts)
• Strong curiosity and commitment to continuous improvement

Responsibilities

• Serve as the primary point of contact for customer questions and issues across all project phases
• Support pre-install conversations to set accurate expectations and reduce downstream friction
• Assist during active installations by helping resolve technical questions and field issues
• Diagnose and troubleshoot systems across Greenlink’s offerings (solar, storage, and related energy systems)
• Support and service orphaned customers, bringing clarity and resolution where no prior relationship exists
• Coordinate service visits, warranty work, and follow-up actions with internal teams
• Use system monitoring platforms (e.g., Enphase, SolarEdge) to identify and resolve performance issues
• Translate technical concepts into clear, customer-friendly communication
• Document all interactions, issues, and resolutions with accuracy and consistency
• Identify recurring issues and provide feedback to improve installation quality, design standards, and customer experience

Benefits

• 401(k)
• Company parties
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed
• Number of Employees: 1-10 employees