Customer Solutions Engineer

Lob

23h • $115,000 - $135,000 • Remote

About The Position

Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel. Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail. Our Solutions Engineers serve as the technical counterparts to our Account Management teams and play a critical role in onboarding and implementing solutions for customers that allow them to be successful in their direct mail programs. We’re looking for experienced SEs with deep technical curiosity and customer empathy who can build trusted partnerships with our Account Managers to help accelerate time-to-value and ensure successful deployment, adoption, retention, and growth.

Requirements

• 3+ years of tech/SaaS experience in an Implementation, Onboarding, Solutions Architect, or Post-Sale Solutions Engineer role.
• Technical proficiency on APIs and third-party integrations.
• Working knowledge of software platforms including CRM, CDP or marketing automation tools.
• Excellent communication and presentation skills with the ability to present to a variety of external audiences.
• Flexibility to work on multiple projects and simultaneously support the Account Management team.
• Flexibility to work on multiple projects and simultaneously support the Account Management team.

Nice To Haves

• Experience presenting to Marketing and Technical Professionals including Directors/VPs of Marketing and CMOs.
• Deep experience with technical project management and managing implementation timelines.
• Logistics or Direct Mail experience is a significant plus, though not mandatory.

Responsibilities

• Serve as the technical counterpart to Account Management teams.
• Onboard and implement solutions for customers.
• Build trusted partnerships with Account Managers.
• Accelerate time-to-value for customers.
• Ensure successful deployment, adoption, retention, and growth for customers.
• Consult with customers to document and validate their technical requirements and translate them into a successful implementation plan.
• Manage and execute multiple complex customer implementation projects to go-live.
• Speak to ever-changing trends, new product features and platform enhancements to help customers realize their full potential and accomplish their goals.

Benefits

• Equity
• Perks
• Competitive benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed