Customer Solutions Director

Ericsson • Plano, TX

17h • Onsite

About The Position

Ericsson is looking for a Customer Solutions Director, Cloud Infrastructure, based in Plano, TX, to own the end-to-end technical solution for AT&T cloud infrastructure engagements — from early solution shaping through deployment, lifecycle management, and operational readiness. This role ensures solutions are technically sound, commercially viable, aligned with Ericsson's portfolio strategy, and tailored to AT&T's network evolution roadmap. The ideal candidate will understand both Ericsson's full-stack Cloud Native Infrastructure Solution (CNIS) model and alternative shared-responsibility models, and can clearly communicate trade-offs across performance, lifecycle, security, cost, and time-to-market.

Requirements

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or related field; Master's preferred
• 10+ years of experience in virtualization, cloud infrastructure, telecom cloud, or large-scale operator network solution engineering
• Deep understanding of Kubernetes, container orchestration, cloud-native infrastructure, CaaS operating models, and operational automation
• Strong working knowledge of Ericsson CNIS, including CaaS, hardware management, lifecycle management, and observability
• Familiarity with hyperscaler cloud and edge infrastructure models (public, hybrid, and on-premises) for telecom workloads
• Experience with third-party CaaS platforms such as Red Hat OpenShift, including shared-responsibility models and operational trade-offs
• Strong technical knowledge of server platforms, COTS hardware, CPU architecture, hardware acceleration, storage, and infrastructure performance
• Working knowledge of GPUs, accelerator lifecycle considerations, and their role in AI and telecom workload performance
• Solid understanding of routing, switching, network fabrics, VLANs, and connectivity requirements for telecom cloud deployments
• Ability to explain complex architecture decisions and trade-offs clearly to both technical and executive audiences
• Demonstrated ability to work across multi-stakeholder, multi-vendor environments with strong ownership and follow-through

Responsibilities

• Serve as Customer Solution Responsible for AT&T cloud infrastructure engagements, spanning CNIS, compute hardware, server platforms, networking, storage, and lifecycle management
• Lead technical discussions and workshops with AT&T across CNIS, Kubernetes, hyperscaler platforms, third-party CaaS, Cloud RAN infrastructure, and cloud-native evolution
• Own technical relationships with third-party vendors and suppliers, coordinating with Ericsson teams to resolve architecture gaps, integration issues, and roadmap dependencies
• Manage ecosystem and open-source community engagements with AT&T to align priorities around cloud infrastructure strategy and roadmap outcomes
• Provide technology thought leadership by shaping cloud infrastructure strategy and communicating emerging technology implications across AI, CNIS, Kubernetes, and telecom cloud ecosystems
• Translate AT&T business, operational, and technical requirements into end-to-end cloud infrastructure solutions aligned with Ericsson portfolio roadmaps
• Drive cross-functional alignment across Ericsson sales, delivery, product, support, and engineering teams to ensure solution consistency and customer-ready execution

Benefits

• Choice of three medical plan options
• Dental plan option
• 401(k) Plan with automatic 3% company contribution
• Company match $1 for $1 on the first 3% of eligible pay
• Company match 50 cents on every $1 on the next 2% of eligible pay
• Company credits equal to the cost of basic life insurance
• Company credits equal to the cost of basic accidental death and dismemberment coverage
• Company credits equal to the cost of short-term disability coverage
• Company credits equal to the cost of long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs
• 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Sales Incentive Plan

What This Job Offers

• Job Type: Full-time
• Career Level: Director