Customer Solutions Director

Ericsson • Plano, TX

3d • Onsite

About The Position

The Customer Solutions Director – RAN Compute acts as the Solution Responsible (CSR) for RAN Compute toward the Customer, owning the solution end-to-end from early engagement through deployment. The role focuses on RAN Compute, spanning both purpose-built and COTS platforms, within a strategic customer-facing CTO organization. The role will have the technical solution ownership for RAN Compute, ensuring solution integrity, risk management, and alignment with Ericsson portfolio strategy and the Customer’s network evolution roadmap. This position involves close collaboration with the Customer’s CTO organization and other technical teams on current compute solutions as well as forward-looking strategy. The role requires engagement across AI-enabled RAN capabilities for compute, silicon strategy and broader industry insights.

Requirements

• Bachelor’s degree in Electrical/Computer Engineering, Telecommunications, or related field equivalent experience.
• 10+ years experience in RAN / RAN Compute / Cloud RAN / RAN system engineering, with strong understanding of RAN architecture.
• Proven track record as Customer Solutions lead, solution architect, solution manager, or technical lead for operator engagements.
• RAN Compute platforms (baseband generations, COTS compute ecosystems, capacity and configuration, fronthaul options etc).
• Purpose-built and COTS compute implications (performance, TCO, lifecycle mangement, operational models, supply etc).
• 5G SA/NSA architectures and RAN integration with transport.
• System performance in large-scale RAN deployments.
• Competence in AI technology as used in the RAN
• Demonstrated ability to work with cross-functional teams and influence in a multi-stakeholder, multi-release environment.
• Strong customer-facing communication skills, able to engage both technical and executive stakeholders.
• Experience working in, or closely with, Customer Units / Market Areas / Product Development Units within Ericsson or similar vendors.
• Deep curiosity and excellent listening skills to understand AT&T's unique challenges and proactively develop tailored solutions.
• Direct experience working with operators in North America or other mature markets.
• Knowledge of Cloud RAN, Open RAN, COTS compute ecosystems, and AI/automation in the RAN.
• Experience with deployments, feature trials, and commercial rollout for RAN or Cloud RAN solutions.
• Strong ownership mindset, accountable for end-to-end outcomes.
• Collaborative and transparent, building trust with customer and internal stakeholders.
• Structured and detail-oriented, with high standards for documentation and follow-through.
• Comfortable operating in a fast-paced, evolving environment with multiple priorities and senior-level visibility.

Nice To Haves

• Experience with the Ericsson Radio portfolio (roadmap alignment, integration impacts, end-to-end RAN solution positioning), compute security/vulnerability management (CVE assessment, patch/upgrade planning, hardening, risk mitigation across purpose-built and COTS), spectrum evolution (refarming and strategy impacts to RAN capacity/performance), and synchronization strategies (timing/phase architecture, transport timing dependencies, holdover resiliency at scale) is a plus.
• Prior experience with the Ericsson Radio portfolio, compute security/vulnerability management and synchronization strategies are a plus.

Responsibilities

• Serve as Customer Solution Responsible (CSR) for RAN Compute toward the Customer, spanning both purpose-built and COTS-based compute (including for Cloud RAN–related compute aspects where applicable).
• Translate Customer business and technical requirements into clear end-to-end solutions and implementation, aligned with Ericsson’s RAN Compute portfolio and roadmaps.
• Drive alignment on AI-enabled RAN capabilities and the underlying compute acceleration strategy (CPU/GPU/AI accelerators and custom silicon choices) to meet performance, power, and lifecycle objectives
• Drive technical trade-offs and recommendations
• Act as trusted technical counterpart to the Customer for all RAN Compute–related topics within the defined scope.
• Collaborate closely with the Customer’s CTO and RAN teams on both near-term deployments and long-term compute strategy, including COTS, silicon, and platform evolution.
• Work in tight alignment with internal organizations to secure end-to-end consistency across sales, delivery, and support.
• Proactively identify and manage technical risks, issues, and improvement opportunities related to RAN Compute, including COTS and emerging requirements
• Interface with internal organizations to align customer needs with Ericsson roadmaps and feature planning.
• Contribute customer-specific insight into silicon and compute platform strategy, influencing Ericsson’s broader portfolio.

Benefits

• Choice of three medical plan options
• Dental plan option
• Sales Incentive Plan
• 401(k) Plan with automatic 3% company contribution and company match
• Company credits for basic life insurance and basic accidental death and dismemberment coverage
• Company credits for short-term and long-term disability coverage
• Stock Purchase Plan
• 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior