Customer Solutions Coordinator

SERVPRO of S Nashville/E Nashville, Madison, Goodlettsville • Lebanon, TN

9d • Onsite

About The Position

At SERVPRO of Wilson County, we believe that a strong, supportive team is the foundation of exceptional service. As our Customer Solutions Coordinator team member, you’ll be the welcoming voice and organizational heartbeat of our office. You’ll play a key role in creating smooth operations, delivering outstanding customer experiences, and supporting a team that values collaboration, positivity, and growth. If you enjoy helping people, staying organized, and being part of a workplace where your contributions truly matter, this is a great opportunity to shine.

Requirements

• Minimum of two years of business or administrative experience.
• Strong working knowledge of current business software and technology.
• Excellent customer service, communication, and organizational skills.
• High school diploma or GED required.

Nice To Haves

• Experience in commercial cleaning, restoration, or insurance is a plus.
• Associate or bachelor’s degree preferred.

Responsibilities

• Receive and enter lead calls and job referrals (FNOL)
• Deliver excellent customer service with every interaction.
• Answer incoming phone calls with professionalism and warmth.
• Use industry expertise to identify, capture, and convert direct leads, ensuring efficient qualification and timely dispatch to the appropriate teams.
• Track pending leads and ensures timely follow-up.
• Review and analyze dispatch reports to support workflow efficiency.
• Coordinate the production schedule and monitor daily logistics.
• Maintain and communicate the on-call schedule.
• Coordinate estimate appointments and scheduling.
• Send approved initial estimates to customers and internal team members.
• Maintain and update proprietary work platforms daily with accurate, customer-specific information to ensure seamless operations and communication.
• Print pre-estimates and reactivate scheduled jobs as needed.
• Conduct estimate follow-up by contacting customers, confirming receipt of estimates, answering basic questions, documenting all communication, and ensuring timely next steps.
• Send required documents to customers for signature and upload completed forms to job files.
• Maintain the WIP dashboard and support the office in meeting key performance metrics.
• Assist with general administrative tasks to keep the office running smoothly.

Benefits

• 401(k)
• Bonus based on performance
• Dental insurance
• Health insurance
• Paid time off
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED