Customer Solutions Coordinator

Univar Solutions • Dublin, OH

13d • Hybrid

About The Position

The Customer Solutions Coordinator Chemcare will be responsible for the delivery of an exceptional ‘customer experience’, develop and maintain strong professional relationships with customers, sales teams, and any/all internal supply chain partner as well as external service/supply partners to accomplish the mission. They will support Field Team managing projects, supporting “groups” of customers serving as a single point of contact (SPOC) this can include services for Labpacks, Industrial Cleanings, Field Tech Services, Reuse/Recycle programs. Demonstrate the development of partnerships, the building of both trust and credibility for long-term business growth, the measurement and focus on business profitability, and the unwavering commitment to the culture, values, safety, compliance, financial performance, and inventory controls while ensuring our customers receive a world class customer service experience.

Requirements

• 3-5 years prior sales support, customer service or project support work required
• Minimum of associate degree or equivalent experience required
• Customer service experience in a business to business (B2B) environment
• SAP (or other ERP systems) and Salesforce experience a required
• Experience working in a fast-paced matrixed environment
• Successful candidates will strive for the highest level of customer satisfaction and will have the desire and ability to nurture relationships with customers and sales team
• Solutions Driven/Creative Thinker

Nice To Haves

• Waste Industry experience preferred.

Responsibilities

• Manage end-to-end project orders, including order entry, order management, proactive follow-up, and ensuring completion through billing.
• Support the development and execution of ChemCare projects by preparing project estimates, customer pricing, job order documentation, and other required materials aligned with team goals.
• Monitor overall project performance by maintaining and updating trackers to ensure visibility into all project components and milestones.
• Review SOMR daily and collaborate with Billing, Sales, and cross-functional teams to proactively identify and resolve potential issues.
• Provide ongoing support to Sales and Field teams by offering insights into the hazardous waste industry, including competition, partner capabilities, cost structures, and pricing.
• Partner with Sales Representatives and Field teams through joint calls to support project opportunities and customer engagement.
• Develop and maintain strong contractor partner relationships; act as a liaison to coordinate partner involvement in project execution.
• Foster strong internal and external relationships by delivering consistent, value-added service and ensuring a positive, professional customer experience.

Benefits

• We are committed to a diverse workforce and a culture of inclusion.
• provides the development and growth opportunities to empower us to redefine our industry.
• equal opportunity employer.
• will not be discriminated against based on their race, gender, sexual orientation, gender identity, religion, national origin, age, disability, veteran status, or other protected classification.
• committed to working with and providing reasonable accommodations to individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree