Customer Solutions Consultant (East Region)

Southern Glazer’s Wine and Spirits, LLC•Miami Lakes, FL

2d•Onsite

About The Position

The Customer Solutions Consultant sells products directly to business-to-business (B2B) customers by cultivating and maintaining positive customer relationships. The role involves initiating calls, building rapport, recommending product and service modifications, promoting customer retention, driving direct sales, and providing a superior customer service experience. This is a full-time, 100% in-office position with no travel or account visits. Compensation is $22.00 per hour plus a sales performance plan that provides monthly incentive opportunities based on sales performance goals. Expected yearly earnings are $61,000.

Requirements

High school diploma or GED.
Must be at least 21 years of age.

Responsibilities

Promote continued penetration of the product portfolio into accounts, focusing on products relevant to customer needs.
Build and maintain quality customer relationships by delivering exceptional service, establishing rapport, and identifying and exceeding customer needs and expectations.
Achieve customer retention goals and follow up with customers as needed to close sales and meet or exceed revenue goals.
Build and maintain effective relationships with new and existing B2B customers.
Maintain consumer prospect lists and contact databases to assess purchasing trends, and proactively identify opportunities to promote and sell products based on purchase history.
Develop in-depth industry and company knowledge to explain product features, benefits, and pricing, and recommend core and innovative products.
Attend and actively participate in daily team meetings and relevant sales training to ensure appropriate sales techniques and accurate customer communications.
Attend sales group meetings about targets or forecasts and report on market conditions.
Perform other duties as assigned.