Customer Solutions Analyst

Select Division • Londonderry, NH

1d • Onsite

About The Position

This role focuses on leveraging analytical tools, systems, data, and reports to drive service improvements, supply chain initiatives, and cost-saving opportunities with strategic customers. The analyst will develop collaborative supply chain partnerships, lead the creation of value-added services to enhance efficiency, and partner with internal and external teams to align key performance metrics. A key aspect of the role involves developing and leading analytical reporting to identify and track improvement opportunities, and identifying scalable customer solutions for implementation across multiple customers.

Requirements

• Associate’s Degree or equivalent experience (5 years) required.
• Bachelor’s degree in business preferred.
• 3+ years of relevant professional experience in analytical, operational, or customer-facing business roles within a manufacturing or supply chain environment, or an equivalent combination of education and experience.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and Access database systems
• Strong written and verbal communication skills
• Demonstrated analytical, problem-solving, and negotiation skills
• Strong planning, organization, and time-management skills with the ability to meet deadlines
• Ability to work effectively in a cross-functional team environment
• Ability to adapt and perform effectively in a fast-paced, changing work environment

Responsibilities

• Utilize analytical tools, systems, data, and reports to identify and lead service improvements, supply chain initiatives, and cost-saving opportunities with strategic customers.
• Develop collaborative supply chain partnerships with customers to maximize growth opportunities and create competitive advantage.
• Lead the development of value-added supply chain services that improve order profiles, distribution efficiency, forecast accuracy, and order fill rates.
• Partner with customers and internal teams to align and improve key performance metrics across demand planning, operations, manufacturing, supply chain, and sales.
• Develop and lead analytical reporting initiatives that identify, quantify, and track internal and external improvement opportunities.
• Identify scalable customer solutions and partner with Sales, Distribution, Transportation, Finance, and Supply Chain Planning to implement multi-customer initiatives.

Benefits

• Comprehensive Total Rewards Program
• Variety of affordable benefits and coverage options
• Support for insurance costs
• Generous contributions to retirement plans
• Paid Time Off from day one
• Training and development opportunities
• Education Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree