Customer Solutions Analyst

Lactalis US Yogurt, Inc. • Londonderry, NH

19h

About The Position

This position is responsible for utilizing analytical tools, systems, data, and reports to identify and lead service improvements, supply chain initiatives, and cost-saving opportunities with strategic customers. The role involves developing collaborative supply chain partnerships with customers to maximize growth opportunities and create competitive advantage. It also includes leading the development of value-added supply chain services that improve order profiles, distribution efficiency, forecast accuracy, and order fill rates. The analyst will partner with customers and internal teams to align and improve key performance metrics across demand planning, operations, manufacturing, supply chain, and sales. Additionally, the role involves developing and leading analytical reporting initiatives that identify, quantify, and track internal and external improvement opportunities, and identifying scalable customer solutions to implement multi-customer initiatives with Sales, Distribution, Transportation, Finance, and Supply Chain Planning.

Requirements

• Associate’s Degree or equivalent experience (5 years) required.
• 3+ years of relevant professional experience in analytical, operational, or customer-facing business roles within a manufacturing or supply chain environment, or an equivalent combination of education and experience.
• Strong computer skills, including proficiency in Microsoft Word, Excel, and Access database systems
• Strong written and verbal communication skills
• Demonstrated analytical, problem-solving, and negotiation skills
• Strong planning, organization, and time-management skills with the ability to meet deadlines
• Ability to work effectively in a cross-functional team environment
• Ability to adapt and perform effectively in a fast-paced, changing work environment

Nice To Haves

• Bachelor’s degree in business preferred.

Responsibilities

• Utilize analytical tools, systems, data, and reports to identify and lead service improvements, supply chain initiatives, and cost-saving opportunities with strategic customers.
• Develop collaborative supply chain partnerships with customers to maximize growth opportunities and create competitive advantage.
• Lead the development of value-added supply chain services that improve order profiles, distribution efficiency, forecast accuracy, and order fill rates.
• Partner with customers and internal teams to align and improve key performance metrics across demand planning, operations, manufacturing, supply chain, and sales.
• Develop and lead analytical reporting initiatives that identify, quantify, and track internal and external improvement opportunities.
• Identify scalable customer solutions and partner with Sales, Distribution, Transportation, Finance, and Supply Chain Planning to implement multi-customer initiatives.

Benefits

• Comprehensive Total Rewards Program
• Variety of affordable benefits and coverage options
• Support insurance costs significantly
• Contribute generously to retirement plans
• Paid Time Off from day one
• Training and development opportunities
• Education Reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree