Customer Solutions Advisor
About The Position
Build Your Future with Polestar! For over 40 years, Polestar Plumbing, Heating & Cooling has been keeping the Kansas City community comfortable with exceptional plumbing, heating, and cooling services. As a proud, locally operated company, we take pride in delivering honest solutions and an outstanding customer experience. With a 4.8/5 Google rating and more than 4,000 glowing reviews, we're committed to excellence—and we're looking for great people to grow with us. We are looking to add a Customer Solutions Advisor to our team! About the Role As a Customer Solutions Advisor, you'll take the lead on following up with unsold opportunities generated by our field technicians and help convert missed opportunities into completed sales. This role is focused on building relationships, overcoming objections, and providing homeowners with the information they need to confidently move forward with recommended services. You don't need plumbing or HVAC experience—we're looking for someone with a strong sales background, excellent communication skills, and the drive to close deals. We'll teach you everything you need to know about our industry.
Requirements
- Previous sales experience with a proven track record of meeting or exceeding goals.
- Strong communication, negotiation, and relationship-building skills.
- Confidence handling objections and closing sales over the phone.
- Self-motivated with the ability to thrive in a fast-paced, goal-oriented environment.
- Strong organizational skills with excellent attention to detail.
- Comfortable using Microsoft Office, CRM platforms, and computer-based systems (ServiceTitan experience is a plus).
- Team-oriented mindset with a positive attitude and professional demeanor.
Nice To Haves
- ServiceTitan experience is a plus
Responsibilities
- Follow up with homeowners regarding unsold plumbing, HVAC, electrical, and sewer service recommendations.
- Build rapport with customers and educate them on recommended repair and replacement options.
- Communicate with customers through phone, text, and email to answer questions and close sales.
- Meet and exceed daily, weekly, and monthly sales goals.
- Coordinate with dispatch, customer service, and field technicians to ensure sold work is scheduled efficiently.
- Maintain accurate customer records, estimates, financing information, and sales activity within ServiceTitan and other company software.
- Participate in ongoing sales coaching and training to improve performance.
- Deliver an exceptional customer experience throughout every interaction.
- Collaborate with internal teams to maximize customer satisfaction and department performance.
Benefits
- $100k - $150k+ Earning Potential (Salary + uncapped commission)
- Weekly Pay
- PTO + 6 Paid Holidays
- Matching 401(k)
- Medical, Dental & Vision benefits
- Accidental & Critical Illness coverage
- Company-paid $15,000 Life Insurance & Long-Term Disability
- Consistent year-round work
- Ongoing training and professional development
- Growth and advancement opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
