Payment Solutions Advisor

Propel Holdings•Toronto, ON

2d•CA$18 - CA$19•Onsite

About The Position

Propel is a fintech company focused on providing credit access to consumers underserved by traditional financial institutions. Their AI-driven platform offers a more comprehensive customer evaluation than traditional credit scores. Propel has facilitated over one million loans and lines of credit, totaling over one billion dollars. They are seeking talented individuals to join their team and contribute to building a new world of financial opportunity. Propel is recognized as one of North America's fastest-growing companies and a Best Place to Work, emphasizing a culture of entrepreneurship, curiosity, and internal growth.

Requirements

Strong work ethic with a passion for delivering outstanding customer service
Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
Detail-oriented
Excellent communication skills
Spanish skills are an advantage
Previous call center/collections experience is not required but considered an asset

Nice To Haves

Spanish language skills are an asset
Previous call-centre or collections experience is helpful but not required

Responsibilities

Respond to inbound and outbound inquiries via multiple communication channels
Use multiple web-based applications for investigation and verification
Answer customer questions
Cure & rehabilitate customer accounts in arrears
Communicate the appropriate course of action to clients in a kind and professional manner
Build customer confidence in the services offered by the company
Complete follow-up calls on non-responsive accounts
Work as a team to achieve group and individual goals