Customer Solution Specialist

AMMEGA•Carol Stream, IL

1d•Onsite

About The Position

For our Jason Industrial and AMMEGA Customer Service team, we are currently looking for a CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors.

Requirements

Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
Experience with Word, Excel, and Outlook.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills.
Leadership acumen.
Positive team spirit.
Entrepreneurial and customer focus.
Learning agility.
Ability to deliver what is promised.
Drive for change and innovation.
Ability to build relationships through collaboration.

Responsibilities

Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
Processing customer orders accurately and timely.
Researching customer order history and reviewing inventory for availability.
Maintaining and updating customer files.
Following up on orders in progress and communicating order statuses with outside sales staff.
Interacting extensively with vendors and customers.
Performing product research through contact with our vendors.
Obtaining pricing on purchases, generating and following up on quotes.
Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
Verifying accuracy of order when receiving vendor products.
Allocating cost of inventory to orders.
Transferring stock to other branches upon request.
Contacting customers to collect invoices that are past due.