Customer Solution Director

Ericsson • Toronto, ON

8h • CA$161,000 - CA$213,000 • Onsite

About The Position

As a Customer Solutions Director – Core Networks in CU Canada, Market Area Americas, you will be responsible for driving the adoption and successful evolution of Ericsson's Core Network portfolio across Canadian customers. Working closely with Sales, Delivery, Business Areas, and Domain organizations, you will shape customer strategies, influence network transformation roadmaps, and position Ericsson as the trusted partner for next-generation Core Networks. This role requires deep technical expertise in Packet Core and cloud-native networks, combined with strong customer engagement, strategic thinking, and consultative leadership. While Packet Core expertise is essential, experience across other Core Network domains—including IMS, Policy, Exposure, Orchestration, Automation, OSS, Network Management, and emerging Core technologies—is highly desirable.

Requirements

• Bachelor's or Master's degree in Engineering, Computer Science, Telecommunications, or a related technical discipline.
• 15+ years of experience in telecommunications, including 10+ years in Core Networks, Cloud Core technologies, software solutions, or related domains.
• Minimum 5 years in customer-facing, consultative, solution management, or technical sales leadership roles supporting communication service providers.
• Deep technical expertise in Packet Core architecture, design, and evolution, including EPC and 5G Core.
• Strong understanding of broader Core Network domains such as IMS, Policy Control, Charging, Network Exposure, Service-Based Architecture (SBA), OSS, Network Management, Automation, and Cloud Infrastructure solutions.
• Proven track record leading complex technical sales engagements, business case development, RFP responses, and cross-functional solution execution from opportunity creation through delivery.
• Strong understanding of cloud-native architectures, containerized network functions (CNFs), network automation, orchestration, and operational transformation initiatives.
• Demonstrated ability to influence customer technology strategy, build executive relationships, and communicate complex concepts effectively to both technical and business audiences.
• Strong collaboration skills with Business Areas, Domains, Product Management, Services, and R&D organizations.
• Experience presenting to senior customer leaders, CTO organizations, and executive stakeholders.
• You are comfortable using AI-powered tools and workflows (e.g., coding and authoring assistants, search and summarization copilots, analytics, modeling, and automation assistants) in your daily work. You actively identify opportunities to leverage AI to improve solution quality, customer outcomes, productivity, and decision-making.

Nice To Haves

• MBA or equivalent business experience is considered an asset.
• Knowledge of the Canadian telecommunications market and Tier-1 service provider environments is highly desirable.
• Prior Market Area, Customer Unit, or Global Customer Unit experience and established relationships within Ericsson Core Networks product management and R&D organizations.

Responsibilities

• Bring deep expertise in Ericsson’s Core Network portfolio, with particular focus on Packet Core and cloud-native network solutions.
• Lead the design, positioning, and lifecycle management of Core Network solutions, ensuring alignment with customer business objectives, network evolution strategies, and industry standards.
• Drive the technical sales process and own the development of comprehensive, differentiated, and customer-centric solutions across 4G, 5G, and future Core Network technologies.
• Provide guidance on the implementation of Core Network functionalities and use cases, leveraging cloud-native architectures, automation frameworks, AI-driven operations, and advanced security capabilities.
• Lead complex customer engagements involving Ericsson Core Network solutions, ensuring scalability, resiliency, operational efficiency, and compliance with industry and regulatory requirements.
• Develop and maintain trusted relationships with customer leadership, architects, and operational teams while providing end-to-end solution support throughout pre-sales and post-sales phases.
• Actively contribute to RFPs, business cases, financial modeling, solution proposals, and technical defenses.
• Lead customer workshops, executive briefings, innovation sessions, and strategic discussions, demonstrating Ericsson’s end-to-end Core Network vision and portfolio capabilities.
• Collaborate closely with Product Management, R&D, Business Areas, and Domain organizations to influence product roadmaps and ensure customer requirements are represented in future portfolio evolution.
• Support trials, proofs of concept, and innovation initiatives that demonstrate the value of advanced Core Network capabilities, including AI-enabled operations, automation, network exposure, and service monetization.
• Deliver success through empowerment and accountability by modeling behaviors aligned with Ericsson values and strategic priorities.
• Champion the adoption of AI-enabled ways of working, promote data-driven decision making, and contribute to Ericsson’s AI transformation by applying AI capabilities responsibly and effectively in customer engagements, solution development, and business operations.

Benefits

• Choice of 3 medical and dental plan options
• Core level coverage paid for fully by Ericsson
• Group Retirement & Savings Program with automatic 2% company contribution
• 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee’s contribution (maximum of 4% match)
• Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost
• Short-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• 18 days of accrued vacation
• 3 personal days
• 10 holidays
• 1 volunteer day
• Sick days
• Up to 10 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Wellness account
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior