Customer Solution Manager

Ookla

12d • $110,000 - $150,000

About The Position

This role represents the next step beyond the core CSM—expanding accountability from direct engagement to cross-functional orchestration, risk management, and strategic influence, while remaining hands-on with customers. Senior Customer Solutions Managers own solution success for complex accounts and orchestrate cross-functional teams; Services owns implementation and delivery execution, and Sales owns commercial renewals.

Requirements

• 7+ years of experience in Telco, ISP, or enterprise technology roles spanning pre-sales, customer success, and solution management across TAM, solutions consulting, or pre-sales roles
• Proven success managing complex enterprise customers across multiple phases of the solution lifecycle
• Strong understanding of network performance, connectivity solutions, and data-driven platforms
• Ability to synthesize technical, analytical, and commercial inputs into clear guidance for senior stakeholders
• Proven experience leading executive-level value demonstrations and influencing customer decisions through technical storytelling
• Excellent communication skills across executive, commercial, and technical audiences
• Strong problem-solving skills and comfort operating under pressure and ambiguity
• Experience working across regions, cultures, and cross-functional teams
• Willingness to travel regularly for client meetings and strategic engagements

Nice To Haves

• Familiarity with Ookla products or similar analytics and network intelligence platforms is advantageous

Responsibilities

• Lead complex or strategic customer engagements from pre-sales influence through adoption and renewal readiness
• Shape deal strategy and solution qualification for high-value or high-risk opportunities
• Proactively engage Network Intelligence to identify risks, trends, and optimization opportunities
• Translate Ookla’s data and network intelligence into strategic, outcome-driven customer recommendations
• Lead value demonstration and technical storytelling for complex opportunities, guiding how demos, benchmarks, and insights are positioned to executive stakeholders
• Shape demo and proof-point strategy for strategic pursuits, ensuring alignment between customer needs, solution capabilities, and success outcomes
• Act as a senior escalation point, coordinating resolution across Services, Product, and Engineering, ensuring clear ownership and accountability across teams
• Drive adoption and expansion, and enable successful renewals by ensuring measurable value realization
• Represent customer and regional market perspectives in internal planning and prioritization discussions
• Strengthen executive-level relationships with customer technical and business stakeholders

Benefits

• The salary compensation for this role is $110,000 to $150,000 base.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed