Customer Solution Engineer (Early Career)

Ericsson • Plano, TX

13d • Onsite

About The Position

If you are an early career professional, join Ericsson's MACS Networks Domain Products team as a Customer Solution Sales Engineer, supporting pre-sales and Customer Solution Responsible (CSR) activities for indoor radio access networks (RAN), Radio Dot Solution, and related offerings. Based in the USA, this experienced-level role is central to developing innovative and profitable network solutions for Ericsson's North American customers, operating within the Ericsson sales process. Travel is estimated 25%.

Requirements

• Solid understanding of RAN technology (2G/3G/4G), related standards (3GPP, 3GPP2), and ideally in-building wireless products and solutions
• Experience in a customer-facing role within the ICT industry
• Ability to align customer requirements with solutions and define specific product or service requirements
• Strong communication, collaboration, and relationship-building skills with customers and internal teams
• Problem-solving and strategic thinking capabilities; active listening and ability to ask thoughtful questions
• Willingness to travel to customer locations as needed
• Minimum: 3–5 years in sales, sales engineering, or customer support within ICT
• 4-year technical/engineering degree
• Experience leading virtual teams

Nice To Haves

• Knowledge of Ericsson RAN/Indoor RAN, DAS, Wi-Fi, Open RAN, RAN virtualization, and consultative selling skills

Responsibilities

• Contribute to RFx responses, tenders, presentations, consultations, and commercial proposals, including bill of materials and network design support
• Engage customers to understand their needs and align them with Ericsson products and solutions; represent Ericsson at trade shows and industry events
• Serve as technical lead for customer trials, market introductions, and solutions readiness programs in the region
• Conduct techno-commercial business analysis through research on market trends, technology, standards, customer requirements, and competitor landscape
• Interface with Ericsson product management groups (RDS, RAN Compute, ENM, and others) and product development organizations to ensure offerings meet customer needs
• Lead product discussions with Customer Unit teams and customers, focusing on network infrastructure capabilities, dimensioning, capacity analysis, and KPIs
• Generate and manage leads to grow the 36-month sales funnel; develop customer business cases and identify new business opportunities
• Drive knowledge transfer and deliver thought leadership content across relevant communities within Ericsson

Benefits

• Choice of three medical plan options
• Dental plan option
• Annual bonus
• 401(k) Plan with automatic 3% company contribution
• Company match $1 for $1 on the first 3% of eligible pay into 401(k)
• Company match 50 cents on every $1 on the next 2% of eligible pay into 401(k)
• Company-paid basic life insurance
• Company-paid basic accidental death and dismemberment coverage
• Company-paid short-term disability coverage
• Company-paid long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• Minimum of 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level