Customer Solution Director

Ericsson • Plano, TX

1d • Hybrid

About The Position

Ericsson's Customer Unit US Hyperscalers & Regional Accounts delivers innovative technologies and services to hyperscalers, utilities, MSOs, U.S. Government agencies, and regional and rural customers across the United States. As a Customer Solutions Director based in Plano, TX, you will serve as a key representative for Ericsson — providing thought leadership and technology consultancy while maintaining accountability for customer-focused solutions. You will drive new business opportunities, develop competitive offers, and advance strategic deals through to closure across Ericsson's full portfolio, including Networks, Cloud and Software Services, Managed Services, and Enterprise Wireless Solutions.

Requirements

• 10+ years of experience in technology, solutions, and/or product management within the telecommunications industry
• Experience with technologies including RAN, Cloud, Core, IP routing and switching, OSS, and BSS
• Strong understanding of hyperscaler ecosystems and cloud platforms, including experience with Google, Meta, Amazon/AWS, Microsoft/Azure, or comparable providers
• Working knowledge of solution costing, BoM/BoQ development, proposal preparation, and delivery handover
• Ability to connect technical design with customer business outcomes, value, and total cost of ownership
• Strong communication and negotiation skills, with the ability to engage effectively at both executive and technical levels
• Ability to lead distributed, cross-functional solution teams in a collaborative manner
• Strong analytical, problem-solving, and decision-making skills
• A proactive, organized approach with a solid understanding of key business drivers
• Bachelor's degree in Engineering required
• Ability to travel up to 50%

Nice To Haves

• Master's degree preferred
• Prior Customer Solutions Representative (CSR) experience is a plus

Responsibilities

• Collaborate with Key Account Management (KAM) teams to grow customer business
• Position Ericsson as a technology leader to generate new sales opportunities
• Develop and deliver customer presentations, drawing on relevant domain expertise
• Lead the technical sales process and design comprehensive solutions that address customer needs
• Initiate and maintain proactive dialogue with current and prospective customers, building relationships and identifying new opportunities
• Keep customers informed about the implications of emerging technology trends
• Evaluate Ericsson's strategy and plans in relation to customers' strategic goals
• Communicate customer visions, strategies, and requirements internally within Ericsson
• Build and maintain strong relationships with account teams, customer stakeholders, business units, and third-party partners
• Identify market and customer requirements and help shape product roadmap development accordingly
• Drive upsell opportunities throughout the sales process to contribute to increased sales volumes

Benefits

• Choice of three medical plan options
• Dental plan option
• Company credits towards medical and dental premiums
• 401(k) Plan with automatic 3% company contribution
• 401(k) matching $1 for $1 on the first 3% of eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay
• Company credits for basic life insurance and basic accidental death and dismemberment coverage
• Company credits for short-term and long-term disability coverage
• Option to participate in Ericsson’s Stock Purchase Plan
• Minimum of 15 days of accrued vacation
• Up to 3 personal days per year
• 11 annual holidays
• 8 hours of volunteer time
• 80 hours of sick time annually
• Up to 16 weeks of paid maternity leave
• 6 weeks of parental or adoption leave at 100% of pay
• Financial wellness programs
• Educational assistance
• Matching gifts
• Recognition programs

What This Job Offers

• Job Type: Full-time
• Career Level: Senior