Customer Solution Ambassador

FirstBank • Franklin, TN

6d

About The Position

The goal of the Customer Solution Ambassador is to solve customer requests and improve customer experience by providing a “drum roll please” experience on every customer contact. The ideal candidate is passionate about customer service, enjoys helping others, has exceptional verbal and written communication skills and strives to provide our customers resolution on first contact. Specific measures of success will include achieving individual key performance goal and Customer Satisfaction scores.

Requirements

• At least one year in customer service is required.
• Strong computer skills required.

Nice To Haves

• Bilingual in Spanish is HIGHLY preferred.
• Call Center experience is a plus.
• Banking experience highly preferred.
• Ability to work Saturday and evening hours.

Responsibilities

• Solve customer requests and improve customer experience.
• Provide a “drum roll please” experience on every customer contact.
• Provide customers with resolution on first contact.
• Achieve individual key performance goals and Customer Satisfaction scores.
• Communicate effectively.
• Think outside the box.
• Demonstrate exceptionally strong problem-solving skills.
• Succeed in a fast-paced support environment.
• Speak up when opportunities exist.
• Provide customers with a personalized experience.
• Work in a team-based environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed