Customer Experience Ambassador

3CDC•Cincinnati, OH

4d•Onsite

About The Position

Customer Experience Ambassadors are the frontline representatives of 3CDC within Cincinnati’s civic spaces. Ambassadors patrol assigned areas on foot, helping to maintain safe, welcoming, and vibrant public environments for residents, workers, and visitors. Through visible presence, friendly customer service, rule enforcement, and quick response to cleanliness and quality-of-life concerns, Ambassadors play a critical role in creating positive experiences in shared public spaces.

Requirements

Strong customer service and communication skills.
Ability to remain calm and make sound decisions under pressure.
Comfortable engaging with the public and addressing conflict professionally and respectfully.
Ability to work independently while contributing positively to a team environment.
Ability to work outdoors in all weather conditions and remain on foot or bike for extended periods.
Must be able to lift 50 lbs.
Ability to remain on foot for 8+ hours in all weather conditions (rain, heat, snow, cold).

Nice To Haves

Prior experience in customer service, hospitality, safety, security, or other public-facing roles preferred.
Valid driver’s license preferred but not required.

Responsibilities

Proactively greet and assist residents, visitors, and businesses with directions, event information, or general recommendations.
Create a welcoming atmosphere that reflects the organization’s standards of respect, professionalism, and inclusivity.
Serve as a visible and approachable presence in civic spaces.
Engage respectfully and professionally with individuals whose behavior conflicts with posted rules, park regulations, or public space expectations.
Provide education and guidance on rules and expectations while focusing on positive outcomes and de-escalation.
Maintain a calm, solution-focused attitude in all interactions.
Support the overall cleanliness, presentation, and upkeep of civic spaces to ensure a safe, welcoming, and positive environment for the public.
Assist with event-related operations, including setup, breakdown, and post-event cleanup activities as needed.
Perform general maintenance support tasks such as litter collection, trash removal, and identifying or reporting conditions requiring additional attention.
Maintain a highly visible and approachable presence in assigned areas to promote safety and discourage unwanted behavior.
Conduct scheduled patrols of designated civic spaces during assigned shifts.
Stay alert to quality-of-life concerns, unsafe conditions, or potential criminal activity while on patrol.
Address rule violations courteously but firmly, including disruptive behavior, prohibited activities, or misuse of public spaces.
Record incidents in the Incident Form on Survey123.
Document emergency calls and notify Supervisors immediately or as soon as conditions allow.
Uphold 3CDC’s expectations for respectful, reliable, and accountable conduct at all times.
Collaborate with fellow Ambassadors and Supervisors to ensure consistent coverage and communication across civic spaces.
Support a positive team culture grounded in professionalism, customer service, efficiency, and inclusivity.