Customer Site Service Manager

BASF SE • Louisville, KY

5d • $113,680 - $128,000 • Onsite

About The Position

This position supports the daily operation of BASF products in Customer Automotive Assembly Plants by providing on-site technical and application knowledge. The role responds to customer requirements, enforces product quality/performance specification, and supports new product/application development. The Customer Site Service Manager (CSSM) will provide on-site expertise of product performance including color management, defect identification, and corrective action if necessary. S/he will develop and support customer relationships. This role supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis and resolution. The position assures product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice. The incumbent will demonstrate technical and professional expertise to enhance BASF’s reputation with the customer. S/he will integrate within the business and technical community to bring additional value to ECO coatings customers. The role controls key performance indicators within product service environments to drive problem resolution and product improvement initiatives critical to customer performance expectations.

Requirements

• Bachelor’s Degree or High School Diploma (or GED) plus Equivalent Experience
• 6+ years of Automotive Coatings Industry experience preferred.
• Leveraging your education and extensive background in paint applications and manufacturing you will provide on-site expertise of products, their application and performance.
• Your superior communication abilities will allow you to influence all levels of the customer organization, implement action plans and develop and achieve customer metrics.
• Your strong entrepreneurial drive and business acumen will allow you to identify improvement opportunities, develop and execute a plan to achieve them in a cost-effective and timely manner as well as manage future plant production and product launches.
• Your strong leadership ability as well as your priority management skills will allow you to lead and coach a team and identify development opportunities and execute development plans.
• Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Supporting the daily operation of BASF products in Customer Automotive Assembly Plants.
• Providing on-site technical and application expertise of product performance including color management, defect identification, and corrective action if necessary.
• Assuring product performance meets or exceeds customer expectations and supports business objectives to be our customer’s supplier of choice.
• Responding to customer requirements, enforcing product quality/performance specification, and supporting new product/application development.
• Supports the efforts of a BASF sales/technical team to assure value to the customer for product technical support, problem investigation, analysis, and resolution.
• Managing existing relationships and developing new ones.

Benefits

• Flexible work arrangements whenever possible
• Highly competitive retirement savings plan with company match and investment options
• Well-being programs that include comprehensive mental health support for you and your household family members
• Family forming benefits (fertility, adoption and surrogacy reimbursement, maternity/parental leave, and more)
• Back-up child and elder care with discount programs for families of all ages and stages
• Mentoring and career development opportunities that allow you to share, learn, and thrive
• Matching gifts program that allows you to deepen the impact of your contributions to qualified charities.
• Employee crisis support for when the unexpected happens
• Access to our BASF wine cellar, employee discounts, and much more!

What This Job Offers

• Job Type: Full-time
• Career Level: Senior