Customer Site Retail Manager, Staples Promotional Products

Staples Inc. • Santa Clara, CA

7d • Onsite

About The Position

At Staples Promotional Products (SPP), we help some of the world's most recognized brands amplify their identity through innovative promotional merchandise, technology-driven solutions, and exceptional customer experiences. As a Customer Site Manager, you will play a critical role in overseeing retail operations, driving business performance, and creating an outstanding customer experience. This is an exciting opportunity for a retail leader who thrives in a fast-paced environment, enjoys building strong client relationships, and is passionate about developing high-performing teams while delivering measurable business results.

Requirements

• Strong leadership skills.
• Relationship-building expertise.
• Strategic mindset.
• Analytical problem-solving abilities.
• Passion for customer experience.
• Ability to manage competing priorities.
• Change management experience.
• Excellent communication skills.
• Retail operations expertise.
• Collaborative leadership style.
• Bachelor's degree in related field or relevant work experience.
• 5+ years of retail operations experience.
• People leadership experience.
• Experience managing KPIs and results.
• Knowledge of retail systems and POS tools.
• Strong communication and analytical skills.

Nice To Haves

• Corporate retail environment experience. (retail store within a corporate office experience)
• Executive stakeholder engagement experience.
• Visual merchandising and inventory planning expertise.
• Process improvement experience.
• Track record developing high-performing teams.

Responsibilities

• Oversee inventory planning and control.
• Lead retail operations and customer experience execution.
• Drive sales and operational KPIs.
• Partner with client stakeholders and internal teams.
• Implement strategic retail initiatives.
• Manage merchandising and promotional programs.
• Support product sample and fulfillment processes.
• Coach and develop store teams.
• Build executive-level client relationships.
• Drive continuous improvement and innovation.

Benefits

• Inclusive culture with associate-led Business Resource Groups
• Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)
• 112 Hours of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
• Online and Retail Discounts
• Company Match 401(k)
• Physical and Mental Health Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree