Customer Services Supervisor

Coral Springs Animal Hospital•Coral Springs, FL

3d•Onsite

About The Position

Coral Springs Animal Hospital is seeking a Customer Services Supervisor to join their team and help elevate the standard of care for their animal patients. Coral Springs Animal Hospital is a state-of-the-art, AAHA-certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. Their compassionate team collaborates across multiple disciplines, delivering advanced diagnostics and treatments using cutting-edge equipment. They are dedicated to fostering a supportive environment where veterinary professionals can grow, feel empowered, and make a meaningful difference in pet lives daily.

Requirements

Previous supervisory/leadership experience in a veterinary hospital (emergency/specialty experience preferred)
Ability to multitask and remain composed in a high-stress environment
Strong interpersonal and communication skills
Compassionate, dependable, and proactive team player
Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)

Responsibilities

Lead front desk operations and empower a collaborative team.
Guide daily workflows, champion exceptional client experiences, and foster a supportive team culture.
Recruit, onboard, train, and coach Client Service Representatives, fostering a culture of accountability, professionalism, and teamwork while providing hands-on support (maintaining a visible presence with at least 60% of working time spent directly supporting team operations).
Monitor phone performance, appointment accuracy, and operational metrics, utilizing data-driven insights to implement process improvements and drive departmental enhancements.
Partner with other hospital departments to promote smooth workflows, ensure adherence to regulatory standards and internal policies, and support hospital-wide operational initiatives.
Oversee front desk financial transactions—including payment collection, invoicing accuracy, refunds, billing inquiries, and accounts receivable activities like payment plans and collections.
Oversee daily reception, scheduling, and client communication processes to ensure adherence to service standards, policies, and efficient front desk workflows, including hands-on shift coverage during staffing shortages.