Customer Services Supervisor

Coral Springs Animal Hospital•Coral Springs, FL

13d•Onsite

About The Position

Coral Springs Animal Hospital is seeking a Customer Services Supervisor to join their team. This role involves leading front desk operations and empowering a collaborative team. The supervisor will guide daily workflows, champion exceptional client experiences, and foster a supportive team culture. The hospital is a state-of-the-art, AAHA-certified facility in South Florida offering primary care, specialty services, and 24/7 emergency care. They utilize cutting-edge equipment and foster a supportive environment for veterinary professionals.

Requirements

Previous supervisory/leadership experience in a veterinary hospital (emergency/specialty experience preferred)
Ability to multitask and remain composed in a high-stress environment
Strong interpersonal and communication skills
Compassionate, dependable, and proactive team player
Comfortable with computers and veterinary practice management software (Cornerstone, Instinct)

Nice To Haves

Emergency/specialty experience preferred

Responsibilities

Lead front desk operations and empower a collaborative team.
Guide daily workflows, champion exceptional client experiences, and foster a supportive team culture.
Recruit, onboard, train, and coach Client Service Representatives, fostering a culture of accountability, professionalism, and teamwork while providing hands-on support (maintaining a visible presence with at least 60% of working time spent directly supporting team operations).
Monitor phone performance, appointment accuracy, and operational metrics, utilizing data-driven insights to implement process improvements and drive departmental enhancements.
Partner with other hospital departments to promote smooth workflows, ensure adherence to regulatory standards and internal policies, and support hospital-wide operational initiatives.
Oversee front desk financial transactions—including payment collection, invoicing accuracy, refunds, billing inquiries, and accounts receivable activities like payment plans and collections.
Oversee daily reception, scheduling, and client communication processes to ensure adherence to service standards, policies, and efficient front desk workflows, including hands-on shift coverage during staffing shortages.