Customer Services Representative (Billing)

AMSURG • Nashville, TN

10d • Remote

About The Position

The Customer Services Representative (Billing) serves as the primary contact for patients and attorneys seeking help with billing problems or questions. This is a remote position with AMSURG, an operator of more than 250 ambulatory surgery centers nationwide. The representative handles calls from patients, attorneys, insurance companies, and others; listens effectively and explains revenue cycle outcomes and processes; and follows applicable payor and state rules, client information, and company policies and procedures.

The successful candidate is flexible, learns quickly, and works toward department production and quality goals. They are familiar with Customer Service department policies and procedures, understand medical insurance terminology, prioritize multiple tasks, and communicate effectively while working well with a team.

AMSURG describes a culture centered on care, integrity, excellence, and teamwork. Employee benefits include paid time off, observed holidays, paid family leave, health and welfare coverage options, and a matching 401(k) plan.

Requirements

• High school diploma or GED required.
• Knowledge of medical insurance terminology.
• Ability to handle and prioritize multiple tasks.
• Effective oral and written communication skills.
• Reliable, team-oriented, pleasant, and possessing excellent interpersonal skills.
• Familiarity and proficiency with Customer Service department policies and procedures.
• Flexibility and ability to learn quickly and meet department production and quality goals.

Nice To Haves

• One year of related healthcare and/or call center experience, or an equivalent combination of education and experience.

Responsibilities

• Handle incoming calls from patients, attorneys, insurance companies, and others to resolve problems and answer questions.
• Listen effectively and communicate revenue cycle outcomes or processes to callers.
• Understand and follow payor and state rules and regulations, as well as client information.
• Adhere to company policies and procedures.
• Perform other duties as assigned.

Benefits

• Paid time off, with accrual each pay period; the posting states employees can earn a minimum of 20 and up to 25 days per calendar year, depending on position.
• Nine observed holidays.
• Paid family leave.
• Medical, dental, vision, life, and disability coverage options.
• Healthcare, dependent care, limited healthcare, transportation, and parking flexible spending accounts, and health savings accounts.
• Matching 401(k) plan.
• Benefits, recognition, training, and opportunities for professional growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED