Customer Services Representative
About The Position
Join our team as a Customer Service Representative, where you'll play a key role in supporting patients and providers by resolving billing issues, handling inquiries, and ensuring client satisfaction. You'll take approximately 45-55 inbound calls per day, onsite and will have a set schedule Monday-Friday between the hours of 7am-5:30pm. If you have experience in high-volume contact centers, possess strong de-escalation skills, and enjoy helping people, we’d love to meet you! Being bilingual (Spanish/English) and having medical/healthcare/insurance experience are big pluses as well. Join us and be part of a supportive team that values great service and a positive attitude. You belong here!
Requirements
- Requires a high school diploma or GED; with a minimum of two years of customer service experience.
- Requires excellent verbal and organizational skills, the ability to interface with difficult customers and work with minimum direct supervision to meet required goals.
- Requires the ability to communicate clearly and concisely.
- Mathematical skills resulting from external and internal sources, verbal and written communication skill, capability to prioritize completing multiple projects.
Nice To Haves
- One year of previous medical billing experience.
- Additional related education and/or experience.
- Bilingual (Spanish/English)
- Medical/healthcare/insurance experience
Responsibilities
- Receives incoming phone calls from patients and providers in reference to payment issues, perceived inappropriate patient service and updates on insurance data.
- Responsible for determining nature of call and documenting via claim system an appropriate associated reason code.
- Effectively research, resolve and respond to billing issues accurately and expeditiously.
- Supplies support function to Reimbursement area in posting zero payment Explanation of Payments from Insurance companies.
- Monitor patient accounts providing account reconciliation to facilitate prompt payment and prevent inappropriate transfers to the outside collection agency.
- Responsible for cross-functional assistance with EOB Adjustments, Bad Debt Recovery Trailer Entry and Cash Payment mailing.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
