Customer Services Professional

Airgas • Little Rock, AR

2d • Onsite

About The Position

Airgas is hiring a Customer Services Professional in Memphis, TN. This role provides administrative support to commercial activity and/or customers/patients, including contract management, customer organization interfaces, and payor interfaces (States or Private Insurance). The main mission is not invoicing & cashing management.

Requirements

• High School Diploma
• 1-2 years of customer service experience

Nice To Haves

• Specialized degree in Economics, Business, MIS, Foreign Languages
• Experience in chemical and manufacturing industry is a plus.

Responsibilities

• Ensure the maintenance of customer database in the system, creation of Credit Notes and Debit Notes, etc.
• Update customer info in the system and maintain sales activity dashboards.
• Generate customer call reports, check data consistency, and prepare sales/customer reports.
• Support to Offer team by preparing proposals for selected simple offers. Follow up on proposals, coordinate with Sales Representatives, and manage contract completion.
• Participate in the customer claims treatment during contract initiation.

Benefits

• Medical, Dental, Vision, Life, AD&D, and Disability Insurance
• Up to 14-week paid child birth benefits
• 401(k) Retirement Plan with company match
• Tuition Assistance
• Paid Holidays, Vacation, and Sick time
• Benefits start after just 30 days of employment
• Employee Assistance Program (EAP)
• Pre-tax commuter transportation benefit
• Parental leave
• Floating holidays
• Jury duty and funeral/bereavement leave
• Discounted college tuition for eligible employees’ dependents
• Airgas Scholarship Program for dependent children

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED