Customer Services Engineering Supervisor

Airbus•Mobile, AL

1d•Onsite

About The Position

The Customer Services Engineering Supervisor leads the Systems Upgrades Engineering team, interfacing with Airbus departments and global engineering teams. The role leads, develops, and sustains an engineering team responsible for delivering engineering activities for commercial aircraft modifications, with a focus on avionics systems for in-service Airbus aircraft. The team is accountable for on-time, on-cost, and on-quality delivery of retrofit solutions to customers. The position provides leadership for the Customer Services retrofit engineering function and oversees team workload, competency development, performance management, budgets, suppliers, compliance, and engineering processes. It is based at Airbus’s Engineering Center in Mobile, Alabama, which supports design and development of commercial aircraft cabins, aftermarket upgrades, reconfigurations, and services. The role is on-site, with 20% remote work noted, and requires up to 20% domestic and international travel.

Requirements

Bachelor of Science or Engineering degree, or equivalent.
At least 15 years of experience leading large, diverse engineering teams in the aviation industry in engineering, project management, or design/production.
Current authorization to work in the United States.
Experience leading a technical team of aviation personnel.
Ability to critically analyze and challenge design data within the position's scope.
Coordination and relationship skills to work with team members, customers, partners, airworthiness authorities, and other Airbus departments.
Ability to build and maintain a global internal network.
Ability to interpret a wide variety of technical aircraft topics.
Excellent communication, coordination, and organizational skills.
Ability to motivate and work effectively with diverse teams.
Strong listening and oral communication skills, including leading discussions about issues, solutions, ideas, and work status.
Ability to prepare and deliver detailed, complex presentations to internal and external audiences, including middle and upper management.
General technical knowledge in the subject area being led.
Ability to read and interpret engineering drawings, bills of materials, compliance documentation, and requirements.
In-depth knowledge of commercial aircraft modification processes and certification.
Ability to establish team requirements and set commitments for oneself and the internal team.
Ability to use information from varied sources to develop new problem-solving approaches and integrate techniques to expand thinking about new ways of working.
Ability to travel independently and at short notice.
Ability to meet the stated physical requirements, including carrying and lifting items up to 30 lb/14 kg on rare occasions.

Nice To Haves

Master's degree in Engineering or Business Administration.
Supervisory experience in the aviation industry.
Airline or Maintenance and Repair Organization (MRO) experience.

Responsibilities

Lead and guide engineering professionals in developing and delivering engineering requirements for assigned projects.
Build and maintain a high-performing engineering team with the technical expertise and competencies needed to support multiple aircraft modification activities.
Manage the group's annual Performance and Development process, including performance assessments, training, and talent management.
Represent the team in global team lead meetings, committees, and other business meetings.
Develop a workload model and manage workload among team members.
Collaborate with counterparts in Hamburg and Toulouse on ways of working, processes, business improvement, engineering methods, certification, compliance, quality, and business acumen.
Review product designs for compliance with engineering principles, regulatory requirements, company standards, and customer contract requirements.
Ensure adherence to the Design Organization Manual and manage process updates and improvements.
Lead aircraft embodiments and address in-service issues related to Systems upgrades.
Contribute to the organization's Safety Management System.
Plan, support, and report the annual budget and spending, including outsourcing activities.
Manage supplier and subcontractor performance, upskilling, resource management, and process improvements.
Ensure timely delivery of complete and accurate retrofit solutions to customers.
Lead program review meetings with internal stakeholders for projects in the team's portfolio.
Provide leadership for the Customer Services retrofit engineering function.
Oversee and support the management team with the team's budget responsibilities.
Prepare and deliver complex business and technical materials and presentations to audiences within and outside the organization.
Maintain awareness of potential compliance risks and act with integrity.

Benefits

Competitive base salary and incentive compensation, which may include profit-sharing schemes.
Retirement savings plan and ability to participate in an Employee Stock Ownership Plan (ESOP).
Paid time off, including personal time and holidays.
Paid parental leave program.
Medical insurance, including traditional and high-deductible health plans.
Prescription coverage.
Dental insurance.
Vision insurance.
Life insurance.
Disability coverage.
Employee Assistance Plan (EAP) and other supplemental benefit coverages.
Upskilling and development opportunities through Airbus's global Leadership University.
Unlimited access to more than 10,000 e-learning courses.
Opportunities to participate in accelerated development programmes and national and international mobility.