Customer Services Engineering Supervisor

Airbus•Mobile, AL

1d•Onsite

About The Position

The Engineering Lead of Systems Upgrades Engineering leads, develops, and sustains an engineering team responsible for delivering commercial aircraft modifications focused on avionics systems for in-service Airbus aircraft. The role oversees engineering activities to support on-time, on-cost, and on-quality delivery, and works in a high-visibility, dynamic environment with Airbus teams across Program, Airworthiness, Kit Management, and transnational engineering functions. The position provides leadership for the Customer Services retrofit engineering function, including team capability and workload planning, engineering compliance and process improvement, aircraft embodiments and in-service issues, safety management, budgets, suppliers, and customer delivery. It regularly coordinates with counterparts in Hamburg and Toulouse and represents the team in internal and global business forums. The position is based at Airbus’s Engineering Center in Mobile, Alabama. The stated work arrangement is on-site, with physical requirements listing 80% onsite and 20% remote. Domestic and international travel of up to 20% is required.

Requirements

Bachelor of Science or Engineering degree, or equivalent.
At least 15 years of experience leading large, diverse engineering teams in the aviation industry in engineering, project management, or design/production.
Must be authorized to work in the United States; the company states it does not sponsor visas for U.S. positions unless specified.
Experience leading a technical team of aviation personnel.
Ability to critically analyze and challenge design data within the scope of the position.
Coordination and relationship skills to work with team members, customers, partners, airworthiness authorities, and other Airbus departments.
Ability to build and maintain an internal network with colleagues globally.
Ability to interpret a wide range of technical aircraft topics.
Excellent communication, coordination, and organization skills, including the ability to motivate diverse teams and lead discussions about issues, solutions, ideas, and work status.
Ability to prepare complex business and technical materials and presentations, and deliver detailed presentations to internal and external audiences, including middle and upper management.
General technical knowledge in the subject area being led.
Ability to read and interpret engineering drawings, bills of materials, compliance documentation, and requirements.
In-depth knowledge of commercial aircraft modification processes and certification.
Ability to establish team requirements and set commitments for oneself and the internal team.
Ability to use information from various sources to develop new problem-solving approaches and integrate techniques to expand thinking about ways of working.

Nice To Haves

Master’s degree in Engineering or Business Administration.
Supervisory experience in the aviation industry.
Airline or Maintenance and Repair Organization (MRO) experience.

Responsibilities

Lead and guide engineering professionals in developing and delivering engineering requirements for assigned projects.
Build and maintain a high-performing, responsive engineering team with the technical expertise and competencies needed to support multiple aircraft modification activities.
Manage the group’s annual Performance and Development process, including performance assessments, training, and talent management.
Represent the team in global team-lead meetings, committees, and other business meetings.
Develop a workload model and manage workloads among team members.
Collaborate with counterparts in Hamburg and Toulouse on ways of working, processes, business improvement, engineering methods, certification and compliance, quality, and business acumen.
Review product designs for compliance with engineering principles, regulatory requirements, company standards, and customer contract requirements.
Ensure adherence to the Design Organization Manual and manage process updates and improvements.
Lead aircraft embodiments and address in-service issues related to Systems upgrades.
Contribute to the organization’s Safety Management System.
Plan, support, and report the annual budget and spending, including outsourcing activities.
Manage supplier and subcontractor performance, upskilling, resource management, and process improvement.
Ensure timely delivery of complete and accurate retrofit solutions to customers.
Lead program review meetings with internal stakeholders for projects in the team’s portfolio.
Provide leadership for the Customer Services retrofit engineering function and oversee or support the management team on team budget responsibilities.
Travel domestically and internationally as required, up to 20%.

Benefits

Competitive base salary and incentive compensation, which may include profit-sharing schemes.
Retirement savings plan and the ability to participate in an Employee Stock Ownership Plan (ESOP).
Paid time off, including personal time and holidays.
Paid parental leave program.
Medical insurance, including traditional and high-deductible health plans.
Prescription coverage.
Dental insurance.
Vision insurance.
Life insurance.
Disability coverage.
Employee Assistance Plan (EAP) and other supplemental benefit coverages.
Upskilling and development opportunities through the global Leadership University, including access to more than 10,000 e-learning courses, certifications, career-path development, accelerated development programs, and national and international mobility.