Customer Services Coordinator

Kiosk Information Systems•Louisville, CO

About The Position

The Customer Service Department has an opening for a Services Coordinator. The Services Coordinator is the operational engine behind KIOSK�s field service delivery. Working with the Sr. Services Manager, this role ensures our high-value customers receive �white-glove� service across all installations, site surveys, and preventative maintenance (PM) cycles. This is a high-impact, mid-level role for a logistics professional who thrives in ambiguous situations � someone who can navigate complex international vendor relationships after hours, reconcile financial discrepancies in out-of-scope (OOS) billing, and remain completely unflappable when deployment timelines get tight.

Requirements

Bachelor�s degree or equivalent professional experience demonstrating high organizational and analytical skills
3�5 years of mid-level experience in field services, deployment coordination, or complex logistics management
Power-user proficiency in Salesforce CRM and Microsoft Excel
Demonstrated ability to manage international vendor relationships and coordinate across multiple time zones
Sufficient technical literacy to communicate effectively with field technicians and accurately categorize equipment failures (hardware vs. software)

Nice To Haves

"Unflappable" mindset: calm, focused, and solution-oriented under pressure and shifting priorities
Auditor�s eye for detail with a relentless follow-up approach to ticket tracking and financial reconciliation
Strong organizational and time-management skills with the ability to manage multiple active projects simultaneously
Clear and professional written and verbal communication skills for customer facing and cross-functional collaboration
Problem-solving mindset with demonstrated ability to navigate grey areas and ambiguous vendor/customer situations

Responsibilities

Coordinate and drive the execution of hardware installations, site surveys, and preventative maintenance for VIP accounts.
Manage communication and scheduling with a network of international vendors, including after-hours support to ensure global projects remain on track across multiple time zones.
Serve as a key operational contact for customer project teams, ensuring status updates are clear, professional, and timely. This includes participating in and leading customer meetings.
Identify and investigate �Out of Scope� (OOS) service tickets.
Properly classify hardware vs. software failures to ensure data integrity for root-cause analysis.
Partner closely with the Finance department to track OOS work from identification to close-out, ensuring KIOSK is accurately compensated for extra-contractual labor.
Monitor vendor performance against Service Level Agreements (SLAs).
Maintain a relentless focus on Preventative Maintenance completion rates to minimize downtime for high-value kiosks.
Review, audit, and approve vendor invoices for field service, installations, projects, repairs, storage, logistics, and other managed service activities.
Validate invoice accuracy by reconciling work orders, service tickets, and contractual pricing prior to payment approval.
Investigate and resolve billing discrepancies.
Ensure compliance with contractual terms, service level agreements (SLAs), and internal financial controls.
Monitor operational spending, identify cost-saving opportunities, and support budget forecasting through invoice and vendor spend analysis.
Maintain accurate documentation and audit trails for invoice approvals and financial reporting.
Collaborate with project managers and field service teams to verify completed work and ensure accurate vendor billing.