Customer Services Controller

Airbus • Herndon, VA

20d • Remote

About The Position

The Customer Services Controller organizes financial data for Airbus’s services business in the Americas and provides financial analysis for the Services business in North America. The role establishes a robust process for quarterly and rolling financial forecasts, evaluates performance against Annual Operating Plan (AOP) targets, and ensures expenditures align with the AOP and strategic business goals.

The position supports Quarterly and Monthly Business Reviews (QBRs/MBRs) by delivering variance analysis, investigating performance root causes, and presenting a coherent business narrative to middle management. It supports the full-cycle Financial Planning & Analysis (FP&A) function, including development of a robust AOP, and translates complex financial analysis into actionable guidance for business decisions. Up to 30% domestic and international travel is required for business meetings and conferences.

Requirements

• Bachelor’s degree in Business Administration, Finance, Commerce, or a related field.
• Three years of experience in any job title involving cross-functional stakeholder management.
• Experience with cross-functional stakeholder management.
• Working experience with international interfaces, multi-functional interfaces, or division operational management.
• Experience in an international setting and in a complex, large, global organization in the aviation industry.
• Experience applying Project, Program, and Portfolio Management principles.
• Experience in continuous improvement initiatives, cost analysis, and performance management, including KPI development and reporting.
• Experience managing projects to generate structured, business-oriented solutions.
• Availability for up to 30% domestic and international travel for business meetings and conferences.

Responsibilities

• Organize financial data for the Airbus services business in the Americas region.
• Establish a robust mechanism for quarterly and rolling financial forecasting and analysis of performance against AOP targets.
• Ensure expenditures align with the AOP and support strategic business goals.
• Provide financial analysis for the Services business in North America.
• Support Quarterly and Monthly Business Reviews (QBRs/MBRs).
• Deliver variance analysis, investigate performance root causes, and communicate a coherent business narrative to middle management.
• Support the full-cycle FP&A function, including development of the Annual Operating Plan (AOP).
• Translate complex financial analysis into actionable guidance for business decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level