Customer Services Controller

Airbus • Herndon, VA

18d • Remote

About The Position

Airbus Americas, Inc. is hiring a Customer Services Controller in Herndon, Virginia, to organize financial data for its services business in the Americas region and provide financial analysis for the Services business in North America. The role supports full-cycle Financial Planning & Analysis (FP&A), including development of a robust Annual Operating Plan (AOP), and establishes forecasting mechanisms for quarterly and rolling financial analysis and performance against AOP targets. It ensures expenditures align with the AOP and support strategic business goals. The position also translates complex financial analysis into actionable guidance for business decisions and supports Quarterly and Monthly Business Reviews with variance analysis, root-cause investigations, and a coherent business narrative for middle management. Up to 30% domestic and international travel is required for business meetings and conferences.

Requirements

• Bachelor’s degree in Business Administration, Finance, Commerce, or a related field.
• Three years of experience in any job title involving cross-functional stakeholder management.
• Experience with cross-functional stakeholder management.
• Working experience with international interfaces, multi-functional interfaces, or division operational management.
• Experience in an international setting and in a complex, large, global organization in the aviation industry.
• Experience applying Project, Program, and Portfolio Management principles.
• Experience in continuous improvement initiatives, cost analysis, and performance management, including KPI development and reporting.
• Experience managing projects to generate structured, business-oriented solutions.
• Ability to travel up to 30% domestically and internationally for business meetings and conferences.

Responsibilities

• Organize financial data for the Airbus services business in the Americas region.
• Establish a robust mechanism for quarterly and rolling forecasting of financial analysis and performance against AOP targets.
• Ensure expenditures are aligned with the AOP and support strategic business goals.
• Provide financial analysis for the Services business in the North America region.
• Support Quarterly and Monthly Business Reviews (QBRs/MBRs), including insightful variance analysis, root-cause investigations of performance, and a coherent business narrative for middle management.
• Support the full-cycle Financial Planning & Analysis (FP&A) function, including development of a robust Annual Operating Plan (AOP).
• Translate complex financial analysis into actionable guidance for business decisions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level