Customer Services/Clerical

The Corporation of The City of St. Thomas•St. Thomas, ON

7d•Onsite

About The Position

This CUPE Local 841 position, under the direct supervision of the Manager of Children’s Services, performs clerical, administrative and customer service duties for the social services department. Maintains the confidentiality of information accessed in the course of duty throughout the department.

Requirements

A minimum 1-year College Certificate with specialization in Business related subjects together with one (1) to three (3) years experience in the same or related position or an equivalent combination of education, training and experience.
Demonstrated effective customer service skills and the ability to maintain effective working relationships with clients, the general public and staff.
Demonstrated experience in a fast paced customer service environment is required.
Must have the ability to manage and effectively respond to stressful situations.
Experience working in a computerized environment including knowledge of word processing, data base systems, file management, inter and intranets and electronic mail is required.

Responsibilities

Acts as the initial point of contact to welcome those individuals attending the Social Services office, or those who access services via the phone by assessing their needs and directing them to appropriate staff or community resources.
Performs clerical and administrative duties that support the departmental processes, including inputting data, verifying information, processing mail, distribution of forms, and all aspects of client intakes.
Prepares incoming and outgoing applicable documents, correspondence, reports, faxes, external and inter-departmental mail and ensures distribution to the appropriate individual.
Provides friendly, calm, efficient, informed, and professional customer service and interactions with clients, community partners and staff.
Receives, records, and posts any payments or invoices in appropriate databases and sends relevant documents to the City Treasurer’s Department.
Performs 3rd party inquiries and additional searches to ensure accurate collection and recording of client information in electronic data base system SAMS.
Provides general information to the public including programs and services available within the department as well as resources in the community. Keeps current records of these resources to provide the most accurate and up to date information.
In case of emergency, responds quickly by escalating the concern through the colour coded emergency response system. This may include but not be limited to contacting a member of the Leadership Team, calling 911, or by activating the emergency blue button system.
Receives goods and services from vendors and delivery agents, processes and distributes accordingly.
Ensures the timely opening and closing of public reception area by locking and unlocking the appropriate entrance and exits on a daily basis.
Performs general clerical functions for all divisions of Social Services.
Acts as back-up to other clerical staff as required.
This position must be compliant with all provisions of the Occupational Health and Safety Act, related to “Duties of a Worker.”
Performs other such related duties as may be assigned.