Preferred Customer Associate Mon-Fri 11:30am- 8pm

UPS•Miami, FL

1d•Onsite

About The Position

The Customer Services Associate will deal with shipment and other service-related issues to provide an enhanced level of customer services and operational support. Together, we are Marken, UPS Healthcare Precision Logistics. As the clinical and advanced therapy part of UPS Healthcare, we reach patients faster, with greater scalability and access to new pathways throughout the supply chain. With our One UPS advantage and comprehensive service portfolio, including Polar Speed's in-network pharmacies, we are optimally positioned to keep our clients competitive in an increasingly complex market.

Requirements

Skilled in use of Microsoft Suite (Excel, Word and Outlook)
Knowledgeable with computers
Thorough understanding of freight forwarding industry
Excellent communication skills and ability to influence others
Excellent problem solving and prioritization skills essential
Flexibility in working hours required.
Weekend coverage required for this role in some cases.
Fluent communication skills in English
Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

Responsibilities

Monitor all shipments on a daily basis to ensure that shipments are collected and delivered within agreed time frames.
Work with customers, internal & external, on a daily basis with the aim of developing an excellent working relationship.
Work with clients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
Book and process booking requests within Marken’s internal database, generating and verifying shipping documentation where applicable.
Liaise with all relevant departments within the Global and Domestic Marken network to ensure that all customer requirements are met.
Work with all Marken offices and Outside Service Providers to ensure the logistic transfer is handled efficiently thus meeting desired turnaround times.
Enter clinical trial sites into Marken’s internal database (where necessary).
Answer and deal with general telephone and e-mail requests from external customers and internal offices/agents.
Prepare, verify and distribute country-specific project documentation.
File and archive where required.
Attend customer meetings and teleconferences, when required.