Customer Services Assistant

Miami University Alumni Association•Oxford, AL

11d•$17•Onsite

About The Position

Perform a variety of clerical, administrative, and customer service duties related to supporting the operations of a retail or hospitality unit. This full-time position serves as the night auditor/front desk attendant at the Marcum Hotel & Conference Center. The position provides customer service to hotel guests, answers phones, makes hotel reservations, checks guests in and out, processes payments, programs rooms access, processes the close of business procedures, assists with questions about Miami’s campus, organizes and updates hotel room status, assists with contacting maintenance for facility repairs and generally serves as the welcoming face of the hotel.

Requirements

Requires six months of coursework or training beyond high school in Business Administration and one year of retail or hospitality experience, or an equivalent combination of education and expertise.
Knowledge of retail or hospitality operations
Knowledge of computer and office applications
Customer service skills
Knowledge of bookkeeping procedures

Responsibilities

Serve as a customer liaison and answer questions concerning policies, procedures, and services provided; resolve customer complaints/problems and refer when appropriate.
Perform financial operations; deposit funds and maintain records of transactions. Process a variety of financial forms and documents and obtain any needed information.
Receive and process customers' orders.
Assist with the operation of retail or hospitality activities; assist with maintaining and/or rotating stock.
Maintain files and records; pulls and refiles records as needed; adds any new information.
May perform a variety of clerical tasks including maintaining an inventory of office supplies, data processing, opening and sorting mail, assisting with bulk mailings, and delivering financial material to another office.
Answers phones, makes hotel reservations, checks guests in and out, processes payments, programs rooms access, processes the close of business procedures, assists with questions about Miami’s campus, organizes and updates hotel room status, assists with contacting maintenance for facility repairs and generally serves as the welcoming face of the hotel.