customer service

Michaels Stores•Alliance, OH

5d•Onsite

About The Position

This role focuses on delivering friendly customer service in a retail store environment. Key responsibilities include assisting customers with shopping, locating products, and providing solutions. The position also involves ensuring a fast and friendly checkout experience, handling cash transactions, and promoting the store's rewards program and credit cards. Additionally, the role supports various operational tasks such as truck unloading, merchandise stocking, maintaining store recovery standards, and assisting with Omni channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS). The team member will also participate in planogram processes, merchandise return/go-back procedures, and support shrink and safety programs. Adherence to Standard Operating Procedures (SOPs) and Company programs is essential. The role requires interacting positively with others, promoting the organization's vision and values, and serving as a role model. Cross-training in Custom Framing is also part of the responsibilities, along with other duties as assigned.

Requirements

Ability to remain standing for long periods of time.
Ability to move throughout the store.
Regular bending, lifting, carrying, reaching, and stretching.
Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
Michaels requires all team members in this role to be at least sixteen (16) years or older.

Nice To Haves

Retail and/or customer service experience preferred.
Cross trained in Custom Framing selling and production.

Responsibilities

Deliver friendly customer service, help customers shop our store, and find what they’re looking for.
Ensure all customers receive a fast and friendly checkout experience.
Complete truck unloading and merchandise duties throughout the store including maintaining store recovery standards to deliver our Brand Promises.
Help customers shop, locate products, and provide them with solutions.
Provide a fast and friendly checkout experience; execute cash handling to standards.
Engage customers on the benefits of the Rewards program and Private Label Credit Cards and complete enrollments.
Educate customers on the Voice of Customer (VOC) survey.
Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
Participate in the truck unload, stocking, and planogram (POGs) processes.
Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process and general store recovery to ensure a well-merchandised and in-stock store.
Perform Store In Stock Optimization (SISO) and AD set duties as assigned.
Support shrink and safety programs.
Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards.
Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members.
Cross trained in Custom Framing selling and production.
Other duties as assigned.