Night Operations - Part Time

WorldWide Logistics•Urbandale, IA

4d•Onsite

About The Position

Within this role you will be responsible for the overall efficiency of business operations after normal operating hours. Fielding incoming calls from drivers and relaying information to necessary parties, and tracking loads as requested from day shift personnel will be the main duties of this position. Schedule: Saturday & Sunday 9am-5pm, Monday 5pm-9pm

Requirements

Minimum of HS diploma or equivalent
Willingness and ability to fill-in for other shifts when needed
Ability to remain alert during afternoon/evening hours
Outbound call center customer service experience preferred
Computer literate, including Microsoft Office Suite
Excellent communication skills, both written and oral
Excellent attendance record

Responsibilities

Point of contact for customers regarding transportation after standard business hours
Answer phone and email requests for status of transportation
Track inbound and outbound freight
Process charges to customer accounts
Provide reporting as requested by the customer
Scan and index documents for reference
Communicate with customers, carriers, manager, and team members
Prepare invoices for mailing when requested
Maintain integrity of system data through billing process, including load validations

Benefits

Brand new HQ building in Urbandale off I-80/35
Be available during the day for personal obligations
Attractive, shift differential pay
Opportunities for career advancement
Catered lunches and weekly food trucks
Monthly Employee Appreciation Day
Company Swag
Employee Clubs i.e., Gardening, Art, Book, Dungeons and Dragons, etc.
Bags Tournaments
Community Involvement
Casual dress
PTO Plan
Full suite of benefits including health, dental, vision, flexible spending plans, life insurance, voluntary life, voluntary short-term disability, voluntary long-term disability, 401k with a match, voluntary ID Theft plan
Access to cutting-edge technology