Overnight
About The Position
Responsible for new member sales and a positive member experience. This role involves greeting and meeting potential members, providing an excellent customer experience, and handling all front desk tasks. This includes managing information calls, checking members in, signing up new members, giving tours to potential members, and making necessary changes to member accounts. The position also requires facilitating member services issues and questions, forwarding them to the Club Manager/Assistant Manager as needed, and helping to maintain the neatness and cleanliness of the club. Shift expectations include 4 8-hour shifts, with a minimum of 1 hour dedicated to deep cleaning and 1 hour to continued training.
Requirements
- Strong customer service skills
- Basic computer proficiency
- Customer Service: communicates and interacts with customers (includes coworkers and the public) in a way that exceeds the customers wants and needs.
- Listening: actively listens to customers (includes coworkers and the public) empathizes (sees the situation from the customers perspective) and works together to solve the problem.
- Problem Solving: recognizes and defines problems; analyzes relevant information; encourages alternative solutions and plans to resolve situations; seeks additional assistance when needed.
- Diplomacy: demonstrates tact and skill in all interactions while using appropriate behavior and language.
Responsibilities
- Greet and meet potential members, providing a great customer experience.
- Handle all front desk related tasks, information calls, checking members in, signing up new members, taking potential members on tours.
- Have the ability to handle any changes that need to be made to a member's account.
- Facilitate member services issues and questions and forward to Club Manager/Assistant manager as needed.
- Help maintain the neatness/cleanliness of the club.
- Deep cleaning (minimum 1 hour per shift).
- Continued Training (minimum 1 hour per shift).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
