Customer Service Hiring Event
About The Position
Uline is hosting a Customer Service Hiring Event for various customer service roles including Customer Service Representative (English and Bilingual Spanish), Customer Service Representative - Overnights, Customer Service Team Lead (English and Bilingual Spanish), and Customer Service Management Trainee. The event offers significant growth and earning potential with pay ranging from $26 to $38 per hour. Uline is committed to employee success through comprehensive benefits, strong training, and development programs. The company is recognized on Forbes list of America's Best Large Employers and operates 24/7 with set schedules available. All positions are on-site.
Requirements
- High school diploma or equivalent.
- Excellent problem-solving, listening and communication skills.
- Prior customer service experience is a plus, but if you are eager to learn, we will train you!
- High School diploma or equivalent required.
- 3+ years of customer service experience.
- Effective communication skills.
- For Bilingual Spanish roles - must be fluent in verbal and written forms.
- Bachelor’s degree.
- Strong track record of customer-focused service, teamwork and attention to detail.
Nice To Haves
- Bachelor's degree preferred.
- 2+ years of experience in a leadership / supervisory role preferred.
- Prior leadership / management experience is a plus.
Responsibilities
- Process customer orders, make product recommendations and handle account inquiries using world-class technology.
- Be a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently.
- Build business relationships with customers over phone, email and chat.
- Understand customer needs and recommend Uline's best solutions.
- Help customers navigate Uline's website and online ordering.
- Coach and develop Customer Service Representatives in all areas including product knowledge, policies and procedures as well as performance metrics.
- Review phone, email and other customer interactions to evaluate quality, track results and provide coaching and performance reviews for increased success.
- Provide feedback to management on processes improvements that increase efficiency and customer satisfaction.
- Facilitate team meetings and one-on-one sessions to communicate policy updates, company information and provide training and coaching.
- Handle escalated customer issues and provide weekly support for customer interactions.
- Master all aspects of customer service management through a comprehensive hands-on training program.
- Manage and develop a team of customer service representatives by setting clear goals, evaluating team performance and providing constructive feedback.
- Review department procedures and standards to identify areas for improvement.
Benefits
- Complete health insurance coverage
- 401(k) with 6% employer match that starts day one!
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
